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Ruby Dominguez

@rubydominguez

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Experienced healthcare professional with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that I can work from anywhere in the world.

I am a dedicated healthcare professional with over 10 years of experience in fast-paced environments. My background includes extensive work as a Bilingual Member Service Representative, where I managed inbound and outbound calls for over 50 members daily. I pride myself on my ability to provide exceptional customer service while maintaining integrity and accuracy in all interactions.

Throughout my career, I have developed strong problem-solving skills and a deep understanding of healthcare protocols, including HIPAA compliance. My experience as a Medical Assistant and Receptionist has equipped me with the ability to handle various administrative tasks, from scheduling appointments to verifying insurance information. I am proficient in using various software systems, including Epic and Amazing Charts, which enhances my efficiency in managing patient data.

Experience

Work history, roles, and key accomplishments

Current

Bilingual-Member Service Representative

Current

MVP Healthcare

Sep 2022 - Present (2 years 9 months)

Handled inbound and outbound calls for up to 50+ members daily using computer and call center software systems. Maintained exceptional service and integrity with customers and accounts, ensuring accuracy of data by tracking all customer calls via spreadsheets and company software.

Outbound Calling Call Center Software Problem Solving Data Entry HIPAA Customer Service Communication

Current

Member services representative

Current

MVP healthcare

Sep 2022 - Present (2 years 9 months)

I am currently a member service representative at MVP healthcare remote.

Communication Skills Problem Solving Email Communication Bilingual Proficiency In Spanish And English Bilingual Customer Service Health Insurance Remote Work Critical Thinking CRM Data Entry Chat Customer Service CAC

Medical Receptionist

Columbia Doctors

Jun 2021 - Oct 2022 (1 year 4 months)

Managed patient check-in and check-out processes, including verifying insurances and scheduling appointments for various tests. Collected co-payments and balances while ensuring HIPAA compliance and working with multiple doctors.

Patient Check In Out Scheduling HIPAA Epic Referrals

Medical Assistant/Receptionist

Regional Neurological

Mar 2018 - Jun 2021 (3 years 3 months)

Responsible for welcoming and checking in/out patients, obtaining insurance and demographic information, and verifying eligibility. Processed payments, answered multi-line phones, scheduled appointments, and maintained updated patient information.