Marcus Maner

With over a decade of experience as a Customer Service Representative, I have honed my skills in providing exceptional support in high-volume call center environments. My journey has been marked by a commitment to empathy and clarity, especially when responding to emergency roadside situations. I pride myself on my ability to identify member needs and recommend tailored solutions that ensure their safety and satisfaction.

At MCI Call Center, I excelled as a Customer Support and Operations Specialist, where I consistently exceeded key performance metrics. My role involved not only responding to members in distress but also maintaining accurate documentation and leveraging CRM systems to enhance service delivery. I thrive in high-stress scenarios, demonstrating calm and confident communication to reassure members during critical moments.