Aaliah Ross

Handled inbound calls from healthcare members seeking to schedule appointments and navigated patient records in the system accurately. Provided exceptional customer service by addressing inquiries and concerns professionally.

Scheduled appointments and verified members' demographics and insurance plans. Managed a high volume of calls while providing support.

Verified member identities and processed payments while handling a high volume of calls. Informed members by explaining procedures, answering questions, and providing information.

Verified patient and prescriber information, processed drugs for patients, and managed faxes to appropriate departments. Determined if patient's drug should be expedited.

Answered inbound calls and verified patient's eligibility of insurance. Made and confirmed appointments for members.

Managed front desk operations including checking in/out patients and collecting payments. Verified patient's insurance eligibility and assisted with chart pulling.

Handled front desk duties including patient check-ins/outs and payment collection. Verified patient insurance eligibility and entered patient data into the facility database.

Answered a high volume of calls and assisted members with medical prescription refills. Made outbound calls to pharmacies and providers for member prescriptions.

Pursued a Bachelor of Healthcare Management in Health Services Administration. Focused on developing skills in healthcare administration and management.