Natalie Morgan

Assisted members in over 100 Credit Unions with payments, loans, debit cards, transactions, and accounts. Provided fast and skilled knowledge and guidance, communicating with over 1000 calls daily between members and merchants.

Assisted members across over 100 Credit Unions, providing knowledge and guidance on payments, loans, debit cards, transactions, and accounts. Communicated with over 1000 calls daily, effectively bridging communication between members and Wrap merchants.

Provided problem-solving and guidance for tax forms and concerns, demonstrating critical thinking within a timely manner. Communicated accurate information and support to dissatisfied customers, improving customer retention through empathy and resolutions.

Provided problem-solving and guidance for tax forms and concerns, communicating with customers and applying critical thinking in a timely manner. Supported dissatisfied customers, improving customer retention through communication, empathy, and resolutions.

Provided technical expertise and customer service to advise clients on safe product usage and resolve complaints, maintaining customer retention. Stayed updated on industry developments to ensure compliance with EPA regulations and best practices.

Created customized travel itineraries for over 2000 customers, managing complex arrangements for high-end clients including transportation and accommodations. Increased sales of travel services, leading to increased revenue.

Provided technical expertise and customer service to advise clients on safe product usage, resolving complaints and maintaining customer retention. Stayed updated on industry developments to ensure compliance with EPA regulations and best practices.

Negotiated and communicated with customers to resolve complex complaints, demonstrating excellent interpersonal and problem-solving skills. Investigated call records and accounts to uncover root causes of issues, providing empathetic support via phone and email.

Negotiated and communicated with customers to resolve complex complaints, investigating call records and accounts to uncover root causes of issues. Collaborated with colleagues to find solutions and drive customer satisfaction, communicating with empathy via phone and email.

Created customized travel itineraries for over 2000 customers, consistently earning positive feedback. Managed complex travel arrangements for high-end clients, coordinating transportation, accommodations, and special requests to increase sales and revenue.

Booked and canceled close to 900 flights, hotel, and car reservations with high accuracy. Resolved customer issues related to travel logistics, including delays and cancellations, ensuring customer satisfaction and loyalty.

Booked and canceled close to 900 flights, hotel, and car reservations with accuracy, resolving customer issues related to travel logistics. Collaborated with travel partners to secure the best deals and rates, resulting in continued customer loyalty.

Delivered exceptional customer service with a calm and professional demeanor, consistently achieving performance goals in a high-volume call center. Demonstrated strong negotiation skills to prevent account loss and processed payments at high rates, maintaining accurate documentation.

Delivered exceptional customer service while managing a high-volume workload in a call center environment, consistently achieving performance goals. Demonstrated strong negotiation skills to prevent loss of accounts and process payments at high rates, maintaining accurate documentation of interactions.

Completed high school education, gaining foundational knowledge across various subjects. Prepared for further academic pursuits and professional development.