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KBOps + Admin Specialist | 9+ yrs optimizing projects and processes | Open to contract work
Experience
Volunteer & Marketplace Coordinator
SOCAP Global
Dec 2019 - Apr 2024 (4 years 4 months)
LECustomer Service Representative 2
Lectric Ebikes
Jun 2023 - May 2025 (1 year 11 months)
Data Entry & Accounts Payable Assistant
Precision Masonry
Jan 2019 - Jan 2022 (3 years)
Executive Assistant
Modular Movement
Jan 2015 - Feb 2020 (5 years 1 month)
Dynamic Enterprise Sales Leader specializing in Digital Transformation.
Experience
Business Development Manager – Enterprise Software
Presidio
Dec 2021 - Present (3 years 11 months)
Vice President Technology Solutions
ATSG/MTM Technologies, Inc.
Apr 2019 - Nov 2021 (2 years 7 months)
Senior Technical Account Manager
AKDynamic customer success leader with 19+ years of experience.
Experience
Property Custodial Officer
National Library of Medicine
Jan 2016 - Present (9 years 10 months)
Product Advisor and Inventory Control Expert
Microsoft
Jan 2011 - Dec 2016 (5 years 11 months)
Product Specialist
Bilingual customer service specialist driving satisfaction and measurable sales growth.
Experience
Bilingual Benefits Services Rep
NTT
May 2021 - Present (4 years 6 months)
LSBilingual Sales Associate
La Maison Simons
Jan 2018 - May 2021 (3 years 4 months)
Customer Service Representative
AJExecutive/C-level assistant specializing in global calendar, travel, and operations support.
Experience
Executive/C-Level Assistant
EHR
Jan 2025 - Present (10 months)
Administrative Virtual Assistant
DigiSkills
Apr 2024 - Jan 2025 (9 months)
Digital Marketer
Its_Godeze_MIvy
Sep 2022 - Jul 2023 (10 months)
United States95k-135k USD
I am a client-focused implementation leader delivering enterprise SaaS onboarding, training, and data migration.
Experience
Implementation Team Lead
ECP
Jan 2022 - Present (3 years 10 months)
Client Implementation Analyst
AGExperienced customer success specialist with a focus on retention strategies.
Experience
Customer Success Specialist
Kahoot!
Jun 2023 - Present (2 years 5 months)
Operations Manager
Telus International, Uber
Jul 2022 - May 2023 (10 months)
Team Leader
Telus International, Barclays
Finance and Operations Manager with expertise in strategic planning.
Experience
Finance & Operations Manager
Headlight Consulting Services, LLC
May 2023 - Present (2 years 6 months)
Director of Operations
GT Independence
Dec 2020 - May 2023 (2 years 5 months)
Market Manager, Operations
I am a Meeting and Events Manager driving cost savings and measurable pipeline growth.
Experience
USSports Marketing & Meetings Manager
UL Solutions
Jul 2019 - Present (6 years 4 months)
Freelance Meeting & Event Planner
Self Employed
Jul 2015 - Jul 2019 (4 years)
Program & Account Manager
Experienced hospitality specialist focused on operational efficiency and team leadership.
Experience
Hospitality Specialist – Restaurant Solutions
SpotOn
Feb 2025 - Present (9 months)
Wedding and Social Event Coordinator
Lago Custom Events
Apr 2024 - Oct 2024 (6 months)
I am a senior enrollment coordinator specializing in EDI/ERA/EFT and medical billing.
Experience
Senior Research Analyst
CareCloud Inc
Jan 2021 - Present (4 years 10 months)
Account Manager Operations
CareCloud Inc
Jun 2018 - Sep 2021 (3 years 3 months)
Customer Service Representative
Mobilink
Sep 2012 - Jun 2015 (2 years 9 months)
Experienced health and rehabilitation professional specializing in physiotherapy, training, and health management.
Experience
Sachbearbeiter
Überörtlicher Kostenträger in der Sozialhilfe
Oct 2008 - Mar 2022 (13 years 5 months)
AHArbeitsvermittler
Agentur für Arbeit Schwäbisch Hall
Feb 2007 - Sep 2008 (1 year 7 months)
Praktikant
Deutsche Beamtenkasse
GPDedicated administrative assistant with strong organizational and communication skills.
Experience
English Tutor
51 Talk
Mar 2024 - May 2024 (2 months)
Administrative Assistant
Talent Hub
Jan 2024 - Mar 2024 (2 months)
Appointment Setter
Agency Services
Aug 2023 - Jan 2024 (5 months)
Detail-oriented Client Engagement & Event Manager with proven success.
Experience
Board Member
Suffer Out Loud
Jan 2025 - Present (10 months)
Client Engagement & Event Manager
Foundant Technologies
Oct 2022 - Present (3 years 1 month)
Event Coordinator
FBHighly motivated People Operations Coordinator focused on employee engagement.
Experience
People Operations Coordinator
Success Academy Charter Schools
Jun 2022 - Present (3 years 5 months)
HR Benefits/LOA Specialist
Success Academy Charter Schools
Mar 2021 - Jun 2022 (1 year 3 months)
IUInsurance and risk management professional with strong analytical skills.
Experience
Claims Management Specialist
Ekol Lossadjusting
May 2022 - Present (3 years 6 months)
Claims Intern
Ekol Lossadjusting
Feb 2022 - Present (3 years 9 months)
Sales Intern
I am an appointment setter and customer service professional driving high-volume outreach and strong conversions.
Experience
Appointment Setter
Clean Slate Consulting
Aug 2025 - Present (3 months)
Customer Service Representative
Everise
Jun 2024 - Nov 2024 (5 months)
Customer Service Representative
TaskUs
I am an experienced IT customer service leader optimizing remote technical support and service delivery.
Experience
ICIT Customer Service Team Lead
International Committee of the Red Cross
Jan 2018 - Nov 2024 (6 years 10 months)
ICIT Customer Representative II
International Committee of the Red Cross
Aug 2015 - Dec 2017 (2 years 4 months)
Apps QA Specialist / ServiceDesk Analyst
NGExperienced Office Management and Administration Professional
Experience
Office Manager
Future Veterinary Services
Mar 2023 - Present (2 years 8 months)
Freelance Transcriptionist
RNK Productions LLC
Oct 2022 - Present (3 years 1 month)
Virtual Assistant
I am an experienced desktop support specialist and IT troubleshooter.
Experience
Desktop Specialist
NC AOC/NCDPS/NCDMV
Dec 2019 - Oct 2024 (4 years 10 months)
User Support Technician
North Carolina Department of Transportation / Insight Global
May 2019 - Dec 2019 (7 months)
Deskside Support Specialist
Novo Nordisk / C3I
Mar 2016 - May 2019 (3 years 2 months)
ATSG/MTM Technologies, Inc.
May 2018 - Nov 2021 (3 years 6 months)
Senior Solution Architect
ATSG/MTM Technologies, Inc.
Apr 2014 - Nov 2021 (7 years 7 months)
Apple Incorporated
Jan 2011 - Dec 2011 (11 months)
Information Services Shift Supervisor
George Mason University
Jan 2006 - Dec 2010 (4 years 11 months)
MSI Corp
Jan 2018 - Jan 2021 (3 years)
DATIS HR Cloud
Jan 2020 - Jan 2022 (2 years)
Implementation Consultant
Thentia Cloud
Sep 2021 - Jul 2022 (10 months)
Team Leader
Telus International, Google
Oct 2019 - Oct 2021 (2 years)
Escalation Manager
Telus International, Google
Nov 2018 - Nov 2019 (1 year)
NewsAmerica Marketing/NewsCorp
May 2015 - Aug 2017 (2 years 3 months)
Gavel International
Oct 2004 - Jul 2015 (10 years 9 months)
Event Coordinator | Restaurant Manager | Bartender
Betts
Mar 2022 - Apr 2024 (2 years 1 month)
In-Home Daycare Provider
Jacqueline Anderson
Aug 2020 - Jun 2022 (1 year 10 months)
Customer Development Specialist
Gordon Food Service
Aug 2018 - Jun 2020 (1 year 10 months)
Admin Manager
Rizwan & Brothers
Jul 2010 - Sep 2012 (2 years 2 months)
Oct 2006 - Dec 2006 (2 months)
Fachangestellter für Bäderbetriebe
Stadtwerke Crailsheim
Jul 2001 - Aug 2002 (1 year 1 month)
Auszubildender Bäderbetriebe
Stadtwerke Crailsheim
Sep 1998 - Jul 2001 (2 years 10 months)
Appointment Setter
LegalMatch
Apr 2023 - Jul 2023 (3 months)
Spanish Peaks Mountain Club
Oct 2021 - Oct 2022 (1 year)
Event Specialist
Big Sky Resort
Mar 2021 - Oct 2021 (7 months)
Wine Service Leader
The Ranch at Rock Creek
Apr 2020 - Nov 2020 (7 months)
Business Operations Manager
Success Academy Charter Schools
Mar 2017 - Mar 2021 (4 years)
Assistant Senior General Manager
GAP
Jan 2015 - Mar 2017 (2 years 2 months)
Corpus Sigorta A.Ş.
Jun 2021 - Present (4 years 5 months)
Peer Counselor
Baskent University
Jun 2020 - Present (5 years 5 months)
Oct 2022 - Apr 2024 (1 year 6 months)
UPVirtual Assistant
Upwork
Jan 2021 - Jul 2021 (6 months)
Hewlett Packard
Jun 2013 - Jul 2015 (2 years 1 month)
Typewhizz
Oct 2022 - Present (3 years 1 month)
Office Manager
Carpediem Financial Services
Apr 2018 - Present (7 years 7 months)
Office Manager
Nicole Goosen
