Mark Lawrence Dizon

Serve as subject matter expert for Google Workspace and Microsoft 365, managing platform administration, security, and governance. Plan and execute tenant-to-tenant migrations and build automation with Okta Workflows, Google Apps Script, and PowerShell.

Resolved user issues and provided troubleshooting guidance as a go-to Google Workspace resource. Delivered training sessions and built custom solutions and integrations between Google Workspace and other systems.

Administered and maintained the Google Workspace ecosystem, providing technical consultation on implementation, configuration, and migration planning. Identified expansion opportunities and developed strategies to upsell Google Workspace products.

Supported viewers by phone and chat on account management, billing, content, and navigation. Troubleshot software functionality, system configurations, and network settings.

Established customers' technical needs and recommended appropriate products. Explained complex technical information in clear terms and followed up to resolve issues.

Helped customers resolve technical concerns by diagnosing issues and guiding them through step-by-step fixes. Gathered customer information and evaluated symptoms to pinpoint problems.

Applied collection methods and investigative procedures to recover delinquent accounts. Used interviewing techniques to obtain factual information and maintained accurate financial records.

Professional Google Workspace Administrator certification from Google, valid from June 2024 to June 2026.

Microsoft Azure Fundamentals: Cloud Computing certification from Skillsoft, completed in March 2025.

Artificial Intelligence and Machine Learning certification from Skillsoft, completed in March 2025.

Bachelor of Science in Criminology from the Institute of Creative Computer Technology from 2009 to 2012.