Andie Galich

Responsible for onboarding new clients and managing mid-size accounts. Process renewals and license additions while meeting quarterly revenue targets. Provide email support to paying customers and assist management with large account follow-ups.

Led and motivated team leaders to achieve goals and improve metrics. Developed SMART plans for KPI enhancement and managed attrition mitigation strategies. Presented challenges and achievements to clients through WBR and MBR support.

Motivated team members to achieve their goals while ensuring access to necessary tools. Focused on problem-solving and direct customer communication for troubleshooting.

Managed team performance and developed skills for team members. Focused on problem-solving and effectively handled team diversity.

Managed team projects and supported agents in achieving metric goals. Addressed escalated cases across multiple sites, ensuring efficient resolutions.

Provided technical support for Google Workspace customers, specializing in various Google applications. Worked on case resolution metrics.

Arranged transactions between IT professionals and Fujitsu, generating leads and developing a client portfolio. Trained and led other brokers.

Focused on customer retention for Pimsleur Approach through upselling techniques. Verified leads for Techinar.

Taught English using the Oxford method to various school levels. Involved in extracurricular activities to reinforce language skills.

Primary education and second language learning.