Valarie Kawira
@valariekawira
Customer Experience specialist delivering high CSAT and QA performance for U.S. customers.
KenyaWhat I'm looking for
I am a Customer Experience (CX) specialist with 1+ year supporting U.S.-based customers in high-volume contact center environments, consistently achieving CSAT targets and recognized as a QA Top Performer on AT&T and Zipcar campaigns. I work effectively with Zendesk, Salesforce and multiple CRM systems, handle billing and account support, and maintain compliance and call quality while working extended 10-hour shifts aligned to EST.
I bring strong de-escalation skills, time management, and remote work discipline, having driven upsells and add-on conversions as a Top Seller on the AT&T campaign. I am immediately available for remote CX roles, open to flexible shifts (including EST), and seek opportunities with global support companies like Call Experts.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
CCI Global
Provided high-volume phone and non-voice support to U.S. customers across AT&T and Zipcar campaigns, consistently meeting CSAT, QA, productivity, and adherence KPIs while handling billing, account, and service inquiries.
Education
Degrees, certifications, and relevant coursework
Valarie hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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