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Results-driven project manager with a focus on customer success.
Experience
Project Manager
Stratosphere LLC
Dec 2023 - Present (1 year 11 months)
Customer Success Manager II
Keeper Security, Inc
Jun 2022 - Present (3 years 5 months)
Customer Success Manager II
Cloud Kitchens (City Storage Systems LLC)
Sep 2020 - Present (5 years 2 months)
Renewal Representative
Malwarebytes Inc.
Nov 2019 - Present (6 years)
Account Manager II
May 2017 - Present (8 years 6 months)
MRCustomer service professional skilled in technical support and client retention.
Experience
Customer Support and Account Manager
SOS Trabajo / Focus Consulting
Jan 2023 - Jan 2025 (2 years)
Customer Service Representative
Conduent
Jan 2022 - Jan 2023 (1 year)
Technical Support and Retention Advisor
Outplex
ABResults-driven Customer Success Manager with a passion for client relationships.
Experience
Customer Success Manager
Builder.ai
May 2023 - Present (2 years 6 months)
Customer Success Manager
JungleWorks
Jul 2020 - May 2023 (2 years 10 months)
Marketing Intern
Customer Success Operations leader driving scalable processes, tooling, and measurable retention and growth.
Experience
Customer Success Operations Manager
NetBrain Technologies
Jan 2022 - Present (3 years 10 months)
GLLead Customer Success Consultant
Gainsight Software India Pvt. Ltd.
Apr 2018 - Nov 2021 (3 years 7 months)
SUCustomer Success & Operations manager driving adoption, retention, and revenue for B2B clients.
Experience
Customer Relationship Manager
Globe Telecom Inc.
Jul 2021 - Oct 2024 (3 years 3 months)
Store Supervisor
Robinsons Retail Holdings Inc.
Feb 2020 - Jun 2021 (1 year 4 months)
Retail Store Assistant - Team Leader
ABCustomer Success leader driving retention, expansion revenue and high-performing SaaS & EdTech teams.
Experience
Senior Manager - Customer Success
Entab Infotech Pvt Ltd
Jun 2018 - Jul 2025 (7 years 1 month)
Manager - Planning, Operations & Client Relations
Royal Clothing Pvt Ltd
Mar 2013 - May 2018 (5 years 2 months)
Senior Analyst
Patni Computer Systems
Multilingual hospitality and sales professional driving customer retention.
Experience
Retention/Sales Agent
iTrader
Jan 2023 - Jun 2025 (2 years 5 months)
BOGuest Specialist
Booking.com
Jan 2021 - Jan 2023 (2 years)
International Host
MSC Cruises
Jan 2019 - Jan 2021 (2 years)
Customer Success professional with a focus on client satisfaction.
Experience
Senior Client Success Analyst
Phreesia/Rayden Interactive
Oct 2022 - Present (3 years 1 month)
Service Account Manager
Delhivery Pvt. Ltd
Feb 2021 - Oct 2022 (1 year 8 months)
Onboarding Associate
Cases Over Coffee
Dedicated professional with extensive experience in customer service.
Experience
Channel Support (Team Affinity and Team Harmony)
Comcast
Nov 2015 - Present (10 years)
Sales Director
Reach Media Network
Aug 2014 - Nov 2015 (1 year 3 months)
FBSuccess Manager with a proven track record of relationship building, onboarding & churn control
Experience
Sr. Customer Success Manager - Enterprise
Motive
Jan 2025 - Present (10 months)
Sr. Customer Success Manager
Joblogic Inc
May 2023 - May 2024 (1 year)
Customer Success Manager
TCP Software
Customer Success professional driving adoption and retention for fintech and edtech customers.
Experience
MUAdvisor
Meridian Credit Union
Jan 2023 - Present (2 years 10 months)
RCCustomer Care Representative
Rogers Communications
Jan 2019 - Dec 2022 (3 years 11 months)
Outreach Coordinator
I am a client experience leader driving retention and CRM-driven growth.
Experience
Business Development Specialist
C8-Trade
Nov 2023 - Present (2 years)
Dynamic nail artist with a passion for customer satisfaction.
Experience
Nail Artist
Mia Beauty Salon
Jan 2024 - Present (1 year 10 months)
Sales
Vintage Shop Mia
Jan 2019 - Present (6 years 10 months)
Customer Success professional driving retention and satisfaction through CRM-led onboarding and problem solving.
Experience
Client Experience Manager
Joholo Integrated Services
Aug 2025 - Present (3 months)
Sales and Service Associate
Union Bank of Nigeria PLC
Oct 2023 - Jul 2025 (1 year 9 months)
KMCustomer Success & Sales Professional with 5+ years of experience.
Experience
Multi-Product Customer Success Manager
Yotpo
Aug 2022 - Apr 2024 (1 year 8 months)
Strategic Development Representative
Yotpo
May 2021 - Aug 2022 (1 year 3 months)
Business Development Representative
Thrive Commerce
Apr 2019 - May 2021 (2 years 1 month)
Sales leader specializing in ERP & SaaS renewals, revenue growth, and customer retention.
Experience
Team Lead – Renewals
Eka Care (Orbi Health Pvt Ltd.)
Nov 2021 - Present (4 years)
Business Development Manager
Healthplix Technologies Pvt. Ltd.
Aug 2018 - Oct 2021 (3 years 2 months)
Sales Executive – HMS & ERP
Visual Infosoft Pvt. Ltd.
Customer service professional delivering high-quality outbound support and troubleshooting.
Experience
Associate Customer Support
Tech Mahindra Limited
Sep 2024 - Mar 2025 (6 months)
ABResults-driven sales representative with expertise in customer relationships.
Experience
Sales Representative
Neswair
Sep 2024 - Present (1 year 2 months)
Sales Representative
Realized Savings
Feb 2024 - Present (1 year 9 months)
Retention Specialist
CHInside Sales and Customer Success professional driving client retention and revenue growth.
Experience
Inside Sales Representative
Motiva Networks
Apr 2022 - Present (3 years 7 months)
Client Services Coordinator
VIVA Virtual Solutions LLC
Apr 2021 - Apr 2022 (1 year)
Sales & Customer Service Agent
Customer Success & Data Analytics Leader | $6M+ ARR Growth | 95% Retention | SaaS Expansion & Product Insights
Experience
Lead Compliance Project Manager
DealerOn
Jan 2025 - Present (10 months)
Senior Customer Success Manager III
Feb 2021 - Jan 2022 (11 months)
Banking and Financial Advisor
Teleperformance
Jan 2021 - Feb 2021 (1 month)
Patanjali Ayurved Ltd
May 2019 - Jun 2019 (1 month)
Marketing Intern
ITC Ltd
Jan 2019 - May 2019 (4 months)
GLSupport Analyst L2
Gainsight Software India Pvt. Ltd.
Dec 2016 - Mar 2018 (1 year 3 months)
Senior Technical Analyst
e2open
Sep 2015 - Dec 2016 (1 year 3 months)
Senior Systems Engineer
Infosys Limited
Feb 2011 - Sep 2015 (4 years 7 months)
Quaerito Qualitas Inc.
Feb 2016 - Nov 2019 (3 years 9 months)
Customer Care Associate
Searchers and Staffers Corp.
Jun 2015 - Jan 2016 (7 months)
Mar 2009 - Feb 2011 (1 year 11 months)
Technical Support Officer
HCL Technologies
Jan 2007 - Feb 2009 (2 years 1 month)
Receptionist
Adriatik Hotel
Jan 2017 - Jan 2019 (2 years)
Jan 2021 - Feb 2021 (1 month)
Mar 2022 - May 2023 (1 year 2 months)
Customer Success & Support Manager
Repairdesk
Feb 2020 - Aug 2022 (2 years 6 months)
Customer Success Manager
ARECO Group of Companies
Feb 2014 - Feb 2016 (2 years)
Dixon Community Services
Jan 2017 - Dec 2019 (2 years 11 months)
NIMC Enrollment Officer
Union Bank of Nigeria PLC
Jun 2021 - Oct 2023 (2 years 4 months)
Sales and Service Executive
Union Bank of Nigeria PLC
Dec 2019 - May 2021 (1 year 5 months)
Commissioner & Planning Board Liaison
Environmental Commission & Planning Board
Dec 2017 - Apr 2019 (1 year 4 months)
LifeCafe Associate
Lifetime Fitness
Sep 2017 - Apr 2019 (1 year 7 months)
Jan 2016 - Aug 2018 (2 years 7 months)
Gram Rojgar Sahayak
State Government – Gram Panchayat
Jan 2014 - Jan 2016 (2 years)
Technical Support Engineer
KDK Software Pvt. Ltd.
Jan 2013 - Jan 2016 (3 years)
Avantquest
Sep 2023 - Feb 2024 (5 months)
Customer Service/Chat Agent
Avantquest
Jun 2023 - Sep 2023 (3 months)
Business Development Rep
Leyton
Jan 2022 - May 2023 (1 year 4 months)
Teleperformance
Dec 2018 - Feb 2021 (2 years 2 months)
DealerOn
Feb 2023 - Jan 2025 (1 year 11 months)
Senior Manager of Business Development
Nissan
Nov 2019 - Feb 2023 (3 years 3 months)
Customer Success Manager
Safe Patient Lifting
Jan 2016 - Jan 2018 (2 years)
