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StrataClaire User

@strataclaireuser

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Customer Success & Operations manager driving adoption, retention, and revenue for B2B clients.

Spain

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What I'm looking for

I seek a role where I can lead customer onboarding and retention initiatives, work cross-functionally with product teams, and scale B2B client success in a mission-driven organization that values measurable impact and continuous improvement.

I am a Customer Success and Operations Manager with 4+ years' experience driving adoption and retention of digital solutions for B2B clients, specializing in onboarding and sustainability-aligned engagement. I focus on consultative engagement, cross-functional collaboration, and measurable results.

At Globe Telecom I implemented onboarding for 50+ B2B accounts, lifted retention by 30%, maintained a 95% SLA issue resolution rate, and was awarded Account Manager of the Year (2023) after surpassing sales targets by 249.95% and achieving a nation-low churn of 0.07%.

I bring proven operational discipline—CRM maintenance, process streamlining, and team training—combined with a customer-centric ethos to reduce churn, scale client relationships, and inform product improvements through client feedback.

Experience

Work history, roles, and key accomplishments

Customer Relationship Manager

Globe Telecom Inc.

Jul 2021 - Oct 2024 (3 years 3 months)

Managed onboarding and lifecycle for 50+ B2B accounts, driving platform adoption that increased retention by 30% and maintaining a 95% issue resolution rate within SLA; supported client sustainability initiatives and grew account revenue.

& Customer Success Onboarding CRM (Salesforce)Client Engagement SLA Management Cross Functional Collaboration

Store Supervisor

Robinsons Retail Holdings Inc.

Feb 2020 - Jun 2021 (1 year 4 months)

Directed daily retail operations and staff training, managed customer inquiries and POS processes, and implemented promotions that increased product sales by 18% while improving service efficiency.

Retail Operations Team Leadership Customer Service Staff Training Promotion Inventory Management Performance Metrics

Retail Store Assistant - Team Leader

Quaerito Qualitas Inc.

Feb 2016 - Nov 2019 (3 years 9 months)

Led store team operations, optimized transaction workflows to reduce wait times by 20%, improved repeat purchases by 25%, and designed merchandising that increased foot traffic by 20%.

Team Leadership Customer Service Merchandising Transaction Optimization Staff Training Sales Growth Process Improvement

Customer Care Associate

Searchers and Staffers Corp.

Jun 2015 - Jan 2016 (7 months)

Handled customer requests and market research, improving request processing accuracy by 25% and ensuring compliance with service standards to protect brand reputation.

Customer Support Case Management Market Research Quality Assurance Data Entry & Compliance

Education

Degrees, certifications, and relevant coursework

National University-Baguio

Bachelor of Business Administration, Marketing Management

2010 - 2014

Completed a Bachelor of Business Administration with a focus on Marketing Management, covering core business and marketing principles across a four-year program.