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SU@strataclaireuser
Customer Success & Operations manager driving adoption, retention, and revenue for B2B clients.
SpainI am a Customer Success and Operations Manager with 4+ years' experience driving adoption and retention of digital solutions for B2B clients, specializing in onboarding and sustainability-aligned engagement. I focus on consultative engagement, cross-functional collaboration, and measurable results.
At Globe Telecom I implemented onboarding for 50+ B2B accounts, lifted retention by 30%, maintained a 95% SLA issue resolution rate, and was awarded Account Manager of the Year (2023) after surpassing sales targets by 249.95% and achieving a nation-low churn of 0.07%.
I bring proven operational discipline—CRM maintenance, process streamlining, and team training—combined with a customer-centric ethos to reduce churn, scale client relationships, and inform product improvements through client feedback.
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Work history, roles, and key accomplishments
Globe Telecom Inc.
Jul 2021 - Oct 2024 (3 years 3 months)
Managed onboarding and lifecycle for 50+ B2B accounts, driving platform adoption that increased retention by 30% and maintaining a 95% issue resolution rate within SLA; supported client sustainability initiatives and grew account revenue.
Robinsons Retail Holdings Inc.
Feb 2020 - Jun 2021 (1 year 4 months)
Directed daily retail operations and staff training, managed customer inquiries and POS processes, and implemented promotions that increased product sales by 18% while improving service efficiency.
Quaerito Qualitas Inc.
Feb 2016 - Nov 2019 (3 years 9 months)
Led store team operations, optimized transaction workflows to reduce wait times by 20%, improved repeat purchases by 25%, and designed merchandising that increased foot traffic by 20%.
Searchers and Staffers Corp.
Jun 2015 - Jan 2016 (7 months)
Handled customer requests and market research, improving request processing accuracy by 25% and ensuring compliance with service standards to protect brand reputation.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Marketing Management
2010 - 2014
Completed a Bachelor of Business Administration with a focus on Marketing Management, covering core business and marketing principles across a four-year program.
Software and tools used professionally
SpainYou can contact StrataClaire and 90k+ other talented remote workers on Himalayas.
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