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HITESH SHADIJA

@hiteshshadija

Message

Key Account Manager driving renewals, retention, and revenue growth for SaaS and B2B technology clients.

India

Message

What I'm looking for

I seek a role where I can drive renewals and expansion within a collaborative, customer-centric company, using CRM-driven strategies and cross-functional execution to grow revenue and reduce churn.

I am a results-driven Key Account Manager with 8+ years' experience in SaaS and B2B technology across APAC and EMEA, focused on renewals, retention, and expansion. I consistently improve retention rates, streamline quote-to-cash, and grow account revenue through consultative selling and cross-functional collaboration.

I excel at CRM-driven account segmentation, forecasting, and C-level negotiations, and have led teams and initiatives that delivered measurable outcomes such as ~90–92% retention, 12–18% account revenue growth, and a 15% reduction in quote-to-cash cycle. I prioritize customer value, proactive risk mitigation, and clear pipeline visibility to drive sustained business results.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Rishikirti Technologies Pvt. Ltd.

Oct 2024 - Present (1 year 3 months)

Owned end-to-end renewals and new business for mid-market and enterprise ERP clients, improving retention to ~90–92% and reducing quote-to-cash cycle by 15% while driving 12–18% upsell revenue growth.

Renewals Customer Retention Negotiation CRM Hygiene Forecasting Upselling Stakeholder Management

Sales Team Manager

Square Yards

Jun 2023 - Jun 2024 (1 year)

Led a 14-member sales team across India and Dubai NRIs to meet territory revenue targets through pipeline management, negotiations, and post-booking engagement, improving investor retention and referral pipelines.

Team Leadership Sales Operations Pipeline Management Negotiation Territory Management Forecasting

Senior Sales Manager

Think Learn Pvt. Ltd.

Mar 2019 - May 2023 (4 years 2 months)

Managed subscription renewals and expansions across India and Middle East, boosting renewal rates by 18% via CRM health scoring and running targeted campaigns to grow revenue from existing users.

Renewals Management Expansion Sales Regional Strategy Customer Engagement Forecasting

Customer Success Manager

Konsole Group

Apr 2018 - Feb 2019 (10 months)

Owned post-sale onboarding, adoption, and renewals for government and enterprise clients, proactively identifying at-risk customers and running stabilization initiatives to reduce churn.

Onboarding Customer Success Escalation Management Solution Mapping SaaS Delivery

Solutions Engineer

Wonder System India Pvt. Ltd.

Aug 2017 - Apr 2018 (8 months)

Managed end-to-end technical sales cycles, acquiring 4 clients in 9 months through consultative selling, technical demonstrations, and solution alignment to customer needs.