Chiamaka Ibekwe

I am a Customer Success professional with hands-on experience managing multi-channel customer interactions across in-store, Instagram, and WhatsApp channels, driving a 20% growth in customer base and improving retention by 50% through proactive engagement and personalized follow-ups. I am proficient in Zendesk and Zoho CRM, with proven abilities in resolving inquiries, fulfilling orders accurately, converting leads into repeat customers, and maintaining financial records using QuickBooks and Zoho Books.

I bring a sociological understanding of customer behaviour from my B.Sc. in Sociology & Anthropology, which I apply to empathetic communication, complaint de-escalation, and relationship management. I am eager to leverage my multi-channel support and onboarding skills to ensure new customers achieve long-term success and contribute to operational improvements and cross-functional collaboration.