Open to opportunities

isaac Aiyegbeni

@isaacaiyegbeni

Message

Customer-focused professional with expertise in business development.

Nigeria

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and business development experience in a dynamic environment that values teamwork and innovation.

I am a dedicated professional with a strong background in customer relations and business development. Currently, I serve as a Key Retention Officer at Glovers Technology, where I excel in problem-solving and ensuring customer satisfaction. My role involves managing customer relations, maintaining a statistical database, and identifying customer needs to enhance service delivery.

Previously, I worked as a Business Development Executive at Milano Group in Ghana, where I successfully contacted leads, set up meetings, and collaborated with sales and marketing teams to drive business growth. My experience with CRM software like Hubspot has equipped me with the skills to track lead generation activities and produce insightful reports.

Experience

Work history, roles, and key accomplishments

Current

Key Retention Officer

Current

Glovers Technology

Jan 2022 - Present (3 years 5 months)

Assisted customers in problem-solving by escalating complaints and managing customer relations to maximize coverage during peak hours. Maintained a statistical database of customers using WIX for different types of complaints and resolutions. Identified customer needs, contacted leads, set up meetings, and strategized to present company services, ensuring customer delight.

Customer Service Problem Solving Customer Relationship Management wix Lead Generation Strategic Planning

Business Development Executive

Milano Group

Jan 2017 - Present (8 years 5 months)

Contacted leads, set up meetings, and strategized to present company services to clients. Collaborated with sales and marketing teams to devise impactful strategies for business expansion. Utilized Hubspot CRM and other tools to track lead generation activities, serving as the main point of contact for client inquiries and producing consistent reports.

Business Development Lead Generation Sales Marketing HubSpot Client Management Reporting

Education

Degrees, certifications, and relevant coursework

Army Day Secondary School

High School Diploma, General Studies

Completed secondary education, culminating in the West African Examination Council (WAEC) certification. Developed foundational knowledge across various subjects.

Jayee University

Bachelor of Accounting, Accounting

Completed a Bachelor of Accounting degree, focusing on core financial principles and practices. Gained expertise in areas such as auditing, taxation, and financial reporting.