Latoya Yancey
@latoyayancey
Dedicated customer service professional
What I'm looking for
I am a results-driven customer service professional with a strong background in providing exceptional support to clients. With experience in various industries, including telecommunications and sales, I possess a unique ability to understand customer needs and deliver tailored solutions.
Throughout my career, I have developed a strong skill set in time management, communication, and sales. My experience in utilizing CRM software and managing sales data has allowed me to effectively analyze customer information and identify opportunities for growth.
I am committed to delivering high-quality service and ensuring that every customer interaction is positive and memorable. With a strong foundation in customer retention and account management, I am confident in my ability to drive business results and exceed performance metrics.
Experience
Work history, roles, and key accomplishments
Customer Service
MD DHS
Dec 2022 - Present (2 years 6 months)
Provided customer service and updated case records
Account Executive
Yelp
Aug 2022 - Feb 2023 (6 months)
Utilized CRM to collect and manage sales data
Customer Service
Torrid
Feb 2022 - Apr 2022 (2 months)
Remained calm in stressful situations and resolved customer complaints
Technical Support
Teleperformance
Jan 2020 - Jul 2020 (6 months)
Assisted customers with technical issues via email and phone
Retention Specialist
Windstream Communications
Jun 2018 - Jan 2020 (1 year 7 months)
Analyzed customer feedback and developed techniques for retention
Customer Service Rep
Windstream Communications
Jul 2017 - Jun 2018 (11 months)
Answered customer questions and recommended solutions
Education
Degrees, certifications, and relevant coursework
Tesst College of Technology
Certificate, Business Management
2009 - 2009
Earned a Business Management Certificate
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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