Open to opportunities

Marie Krayem

@mariekrayem

Message

I am a client experience leader driving retention and CRM-driven growth.

Lebanon

Message

What I'm looking for

I’m seeking a full-time remote role leading post-sale journeys and CRM-driven retention programs, collaborating with product and sales to scale customer advocacy in SaaS/fintech environments.

I am an empathetic, results-driven client experience leader with a proven record across B2B and B2C markets, including IT security, SaaS, fintech, and trading.

I lead post-sale customer journeys, design retention programs, and run CRM operations and account management with a focus on turning clients into long-term advocates. I combine warmth and structure to deliver measurable customer outcomes.

My background spans sales development, renewals, merchant onboarding, and partner growth; I have managed renewal lifecycles, maintained CRM hygiene, built SOPs, and trained new hires while providing actionable reporting and feedback to product and marketing teams.

I bring sharp execution, strong communication, and a collaborative mindset to cross-functional teams and am available for full-time, remote opportunities where I can scale retention, improve onboarding, and deepen customer advocacy.

Experience

Work history, roles, and key accomplishments

Current

Business Development Specialist

Current

C8-Trade

Nov 2023 - Present (1 year 9 months)

Drove B2C sales for trading education and coaching across the EMEA region through LinkedIn, email, and social outreach, conducting discovery calls and product demos to close clients end-to-end. Managed CRM hygiene, reporting, onboarding flows, and built affiliate and influencer partnerships to expand reach.