Mareita FreelanceMF
Open to opportunities

Mareita Freelance

@mareitafreelance

Dedicated professional with 15 years in customer support and recruitment.

Jamaica

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and detail-oriented professional with over 15 years of experience in recruitment, customer support, and retention. My career has been marked by a proven ability to enhance client satisfaction and streamline operations, ensuring that organizational goals are met efficiently. I thrive in fast-paced environments, delivering high-quality service that exceeds expectations.

Throughout my career, I have held various roles that have honed my skills in customer engagement and recruitment. As a Customer Support Management Virtual Assistant, I provide exceptional support to online and e-commerce businesses, managing order tracking and resolving customer inquiries promptly. My experience as a Customer Retention Specialist and Customer Support Specialist has equipped me with the tools to engage with customers effectively, understand their concerns, and implement strategies that improve retention and satisfaction.

In addition to my customer service expertise, I have a strong background in recruitment, having managed full-cycle recruitment processes for various roles. I excel at conducting detailed interviews and partnering with hiring managers to develop effective hiring strategies. My commitment to compliance and best practices in recruitment ensures that I contribute positively to any organization I am part of.

Experience

Work history, roles, and key accomplishments

FR
Current

Customer Support Management Virtual Assistant

Freelancer

Jan 2022 - Present (3 years 5 months)

Provide exceptional customer support to online and e-commerce businesses, managing order tracking, refund processing, and ensuring customer satisfaction through timely responses and issue resolution.

AM

Customer Retention Specialist

AG Marketing

Feb 2022 - Aug 2022 (6 months)

Engaged with customers to understand concerns and offer solutions to retain business, conducting follow-ups to address issues and improve customer retention strategies.

AC

Customer Support Specialist

ACT

Jan 2018 - Feb 2020 (2 years 1 month)

Delivered exceptional customer service by resolving inquiries, managing high call volumes, and collaborating with internal departments to escalate and resolve complex issues.

PC

Recruiter

Paragon Call Center

Jun 2008 - Apr 2017 (8 years 10 months)

Managed full-cycle recruitment, conducting interviews, partnering with hiring managers, and ensuring compliance with company policies and employment laws throughout the recruitment process.

Education

Degrees, certifications, and relevant coursework

AS

Anchovy High School

High School Diploma, General Education

Completed high school education and obtained a High School Diploma.

CD

Customer Service Development

Customer Service Development Certificate, Customer Service

Completed a certificate program focused on customer service development.

Tech stack

Software and tools used professionally

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Mareita Freelance - Customer Support Management Virtual Assistant - Freelancer | Himalayas