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Anurag Bhatt

@anuragbhatt

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Strategic Account Manager driving SaaS revenue retention, renewal, and expansion.

India

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What I'm looking for

I seek senior Customer Success or Strategic Account leadership roles focused on retention, expansion, cross-functional collaboration, and scaling teams to drive predictable SaaS revenue growth.

I am a Strategic Account Manager with 15+ years managing large-scale SaaS and ERP portfolios across EdTech, enterprise systems, and services, owning ₹10+ Cr ARR and 600+ active enterprise accounts. I specialize in retention, renewals, expansion and building high-performance account teams and scalable lifecycle frameworks that deliver measurable customer value.

I have a proven record improving retention from 78% to 98%, increasing expansion revenue from 2% to 15%, reducing escalations by 40% YoY, and leading a 48-member Customer Success & Account Management organization while implementing AI-enabled onboarding and governance to speed Time-to-Value by 25%.

Experience

Work history, roles, and key accomplishments

Senior Manager - Customer Success

Entab Infotech Pvt Ltd

Jun 2018 - Jul 2025 (7 years 1 month)

Owned and governed a ₹10+ Cr ARR portfolio of 600+ K-12 ERP SaaS customers, improving retention from 78% to 98% and driving expansion revenue from 2% to 15% through health scoring, governance, and AI-enabled lifecycle playbooks.

Account Management & Customer Success Renewals Churn Prevention Health Scores SaaS Stakeholder Management Salesforce Power BI

Manager - Planning & Operations

Royal Clothing Pvt Ltd

Mar 2013 - May 2018 (5 years 2 months)

Managed HNI and institutional client relationships and redesigned planning and delivery processes, improving trial-to-wear cycle by 30% and implementing ERP systems to enhance operational visibility.

Client Relations Operations Management ERP Implementation Process Improvement Stakeholder Management Planning Performance Metrics