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Create a company profile to connect with top remote employees.
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Browse beyond traditional resumes
Explore competitive salary expectations
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Strategic Call Center Director with 15+ years of experience.
Experience
Director of Operations
Veterans Government Services (VGS)
Jan 2021 - Present (4 years 10 months)
Contact Center Manager
VACO Consulting
Jul 2020 - Present (5 years 4 months)
Customer Service Operations Manager
American Carpet South (ACS)
May 2016 - Present (9 years 6 months)
Senior Manager & Assistant Operations Manager
WIPRO BPO
Sep 2013 - Present (12 years 2 months)
Senior Customer Service Manager & Trainer
Teletech
Oct 2008 - Present (17 years 1 month)
I am an experienced delivery and operations professional excelling in customer service and team leadership.
Experience
Car Wash Crew
Heroes Car Wash
Jul 2024 - Present (1 year 4 months)
Amazon Delivery Driver
M & S Transit Inc.
Oct 2023 - Apr 2024 (6 months)
Shift Lead
SolarShine Express Car Wash
Jun 2021 - Aug 2023 (2 years 2 months)
Customer Experience Manager with a proven track record in retention.
Experience
Customer Experience Manager
CleanAce Drycleaners & Launderers
Nov 2022 - Present (3 years)
Online Manager
CleanAce Drycleaners & Launderers
Oct 2021 - Nov 2022 (1 year 1 month)
Call Center Agent
CleanAce Drycleaners & Launderers
Dynamic manager with expertise in customer service and team leadership.
Experience
Account Representative
Trade Waters, Inc.
Shift Manager
The Alpine Chef
Front of House Manager
SY
United States36k-48k USD
Dedicated assistant manager with strong leadership and customer service skills.
Experience
Assistant Manager
Cinemark
Dec 2023 - Oct 2024 (10 months)
Employee
Cinemark
May 2022 - Dec 2023 (1 year 7 months)
AMCustomer Experience Manager
Experience
Product and Experience Consultant
Raven, consulting services
Dec 2022 - Present (2 years 11 months)
Project Manager
Ripley
Jan 2021 - Jan 2022 (1 year)
Business Analyst
Seguros Falabella
Strategic leader enhancing customer success and implementation functions.
Experience
Director, Customer Experience
Teradata
Apr 2022 - Present (3 years 7 months)
Senior Director, Global Implementation
PeopleScout
Jun 2021 - Mar 2022 (9 months)
Director, Implementation
Rackspace
DBResults-oriented Customer Success Manager with a decade of leadership experience.
Experience
Customer Success Manager
OnePilot
Jul 2021 - Present (4 years 4 months)
Customer Success Manager
OnePilot
Jul 2021 - Present (4 years 4 months)
Store Manager
Customer experience leader with 7+ years improving digital support and client satisfaction.
Experience
Customer Experience Supervisor
Hermex
Jan 2021 - Present (4 years 10 months)
Client Service Officer
M.K.O. Attorneys
Jan 2018 - Jan 2021 (3 years)
AFCustomer Success Manager with 30 years of leadership experience.
Experience
Client Success Manager
CreditAssociates
Apr 2022 - May 2025 (3 years 1 month)
Vice President, Client Service Operations
Our Serviceworks
Jan 2020 - Apr 2022 (2 years 3 months)
Director, Client Service
Our Serviceworks
MWResults-driven sales and business management professional with leadership experience.
Experience
Coach Ambassador & Onboarding Lead
Asurion
Jan 2019 - Present (6 years 10 months)
Sales Manager
Asurion
Jul 2014 - Present (11 years 4 months)
Sales Assistant Manager
VSCustomer support executive with strong analytical and communication skills.
Experience
Customer Support Executive
US Healthcare
Mar 2022 - Jan 2024 (1 year 10 months)
Team Leader
Shadowfax Logistics
Apr 2023 - Nov 2023 (7 months)
KRCustomer experience advisor with expertise in strategic program leadership.
Experience
Engagement Manager
Commonfont
Jan 2022 - Present (3 years 10 months)
Senior Solutions Consultant
Commonfont
Jul 2022 - Aug 2024 (2 years 1 month)
Director, Customer Experience & Sales Enablement
Brooklyn Boulders
Sweden60k-100k USD
Talent Acquisition & Leadership | Building diverse teams, driving engagement, and connecting talent.
Experience
Lecturer & Head of Talent Acquisition
Kendel Enterprise
Mar 2013 - Present (12 years 8 months)
Experienced Senior Manager with a focus on customer experience and coaching.
Experience
Senior Manager of Customer Experience
Fishtank Consulting
Jan 2024 - Present (1 year 10 months)
Escalated Support Lead - Money Support
Shopify
Feb 2021 - Jul 2023 (2 years 5 months)
Support Expert - Incident Response
Shopify
MK
Spain24k-30k EUR
Empathetic customer service professional with leadership aspirations.
Experience
Customer Excellence Agent
Floyt Mobility
Jan 2025 - Present (10 months)
Customer Service Agent
NMIncoming college freshman with leadership experience and strong communication skills.
Experience
Server
KENTUCKY GREEN DOT
Feb 2023 - Present (2 years 9 months)
Shift Leader
SONIC DRIVE IN
Mar 2022 - Present (3 years 8 months)
Server
D & D CATERING
Dynamic Business Manager and Real Estate Agent
Experience
Health and Safety Officer
Oceansea Housing
Jan 2017 - Jan 2019 (2 years)
Real Estate Agent
Oceansea Housing
Jan 2017 - Jan 2019 (2 years)
Business Manager
Sly Boutique
Feb 2014 - Jan 2019 (4 years 11 months)
EF
Nigeria6000k-8000k USD
Customer service leader driving service excellence through technology and coaching.
Experience
Head of Customer Service
Smart Residence Ltd
Dec 2023 - Present (1 year 11 months)
Bilingual customer experience and operations specialist driving CX improvements and revenue in SaaS and hospitality.
Experience
AMCustomer Experience Agent
A.P. Moller Maersk
Jan 2014 - Jan 2024 (10 years)
Front Desk Manager
Hotel Galeria Manging
Jan 2011 - Jan 2014 (3 years)
Front Desk Clerk
Grand Hotel Guayaquil
Jan 2003 - Jan 2011 (8 years)
Courier/Delivery Driver
Blakeney Company, LLC
Sep 2019 - Apr 2020 (7 months)
Senior Assistant Manager
Sam's Xpress Car Wash
Apr 2015 - Nov 2019 (4 years 7 months)
Jul 2021 - Aug 2021 (1 month)
Telemarketer
Olist Nigeria
Feb 2020 - Jul 2021 (1 year 5 months)
Head of Customer Experience
Subtlety Solicitors
Jan 2018 - Feb 2020 (2 years 1 month)
FOODE
Front Desk Associate
FAM Museum
Crew Member
Little Caesars Pizza
Feb 2019 - May 2022 (3 years 3 months)
Jan 2019 - Jan 2020 (1 year)
Project Manager Jr
Methanex
Jan 2018 - Jan 2019 (1 year)
Jun 2020 - Jun 2021 (1 year)
Senior Manager, Implementation
Rackspace
Nov 2016 - Jun 2020 (3 years 7 months)
Picard
May 2018 - Apr 2021 (2 years 11 months)
Store Manager
Picard
May 2018 - Apr 2021 (2 years 11 months)
Department Manager
Benoît E.Leclerc
Mar 2016 - Mar 2018 (1 year 11 months)
Jan 2017 - Jan 2020 (3 years)
Senior Call Center Manager
Our Serviceworks
Jan 2014 - Jan 2017 (3 years)
Administrative Manager
Our Serviceworks
Jan 1993 - Jan 2014 (21 years)
T-Mobile
Jul 2009 - Jan 2014 (4 years 6 months)
Feb 2020 - Jan 2022 (1 year 11 months)
Manager, Customer Experience
Brooklyn Boulders
Mar 2018 - Present (7 years 8 months)
Supervisor, Customer Experience
Brooklyn Boulders
Aug 2016 - Present (9 years 3 months)
Management Consultant
Wenell AB
Jan 2022 - Feb 2023 (1 year 1 month)
Senior Executive Recruitment Consultant
Stardust Search
Mar 2019 - Feb 2021 (1 year 11 months)
Acting Operations Manager
Klarna
Jan 2013 - Nov 2013 (10 months)
Customer Service Manager
Klarna
Sep 2009 - Jun 2013 (3 years 9 months)
Jan 2019 - Jan 2022 (3 years)
Customer Success Guru
Shopify
Jan 2018 - Jan 2020 (1 year 11 months)
Certified Professional Coach
Mark Sherwood Coaching
Jan 2017 - Jan 2020 (3 years)
Webhelp Spain
Jan 2021 - Present (4 years 10 months)
State-Recognized Kindergarten Teacher
Regener Werkstätten
Jan 2014 - Present (11 years 10 months)
Voluntary Social Year
Regener Werkstätten
Jan 2012 - Present (13 years 10 months)
Feb 2022 - Feb 2023 (1 year)
Customer Service / Administrative Manager
The Limi Hospital
Oct 2022 - Nov 2023 (1 year 1 month)
Team Leader / Assistant Manager
The Limi Hospital
Jan 2017 - Sep 2022 (5 years 8 months)
Administrative Executive
The Limi Hospital
May 2016 - Jan 2017 (8 months)
Client Service Executive
Stanbic IBTC Bank Plc
Feb 2012 - Apr 2016 (4 years 2 months)
