Open to opportunities

CHIAMAKA NWAOGARAKU

@chiamakanwaogaraku

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Customer experience leader with 7+ years improving digital support and client satisfaction.

Nigeria

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What I'm looking for

I seek a role where I can lead customer support teams, improve digital service processes, and deliver measurable improvements in client satisfaction and retention.

I am a results-driven customer experience and administrative professional with over seven years managing client relations, digital correspondence, and team coordination. I have led customer support operations, trained teams in effective service delivery, and implemented processes that improved response times and client retention.

My background includes supervising online and offline inquiries, tracking and resolving complaints, and strengthening client relationships through consistent engagement and problem-solving. I combine strong communication, organizational skills, and familiarity with CRM and e-commerce tools to drive service excellence and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Supervisor

Current

Hermex

Jan 2021 - Present (4 years 9 months)

Supervise customer support operations and digital correspondence, improving client satisfaction and training team members to resolve complaints promptly and maintain loyalty.

Customer Service HubSpot E Commerce Operations Team Leadership Digital Communication Data Entry Reporting

Client Service Officer

M.K.O. Attorneys

Jan 2018 - Jan 2021 (3 years)

Managed client communications, appointments, and documentation to ensure timely responses and strengthen client relationships through consistent engagement and problem-solving.

Client Relations Documentation Communication Conflict Resolution Administrative Support