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Charlotte Kendel

@charlottekendel

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Talent Acquisition & Leadership | Building diverse teams, driving engagement, and connecting talent.

Sweden

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What I'm looking for

Work life balance.

Role scope: Strategy, leadership, or hands-on recruitment?

Culture fit: Mission-driven, startup, or corporate setting?

Growth: Leadership, employer branding, or broader HR expansion?

Impact: Shaping hiring philosophy, training, or diversity initiatives?

With over 15 years of international experience in leadership, talent acquisition, and coaching, I specialize in building high-performing, inclusive teams and designing transformative learning experiences. Passionate about connecting people with the right opportunities, I leverage data-driven strategies, multilingual communication, and a people-first approach to enhance engagement, customer success, and operational excellence. My expertise in training, recruitment, and leadership development has led to significant improvements in team dynamics, employee retention, and business performance. I thrive on fostering growth, innovation, and collaboration to drive lasting impact.

Experience

Work history, roles, and key accomplishments

Current

Lecturer & Head of Talent Acquisition

Current

Kendel Enterprise

Mar 2013 - Present (12 years 3 months)

Designed and delivered tailored corporate training programs in leadership and customer service, integrating AI-driven solutions to enhance learning outcomes. Provided personalized career coaching and mentoring, empowering clients to achieve professional success. Transformed recruitment processes using AI and predictive analytics.

Leadership Development Integration Corporate Training Career Coaching Data Driven Decision Making Performance Optimization

Management Consultant

Wenell AB

Jan 2022 - Feb 2023 (1 year 1 month)

Delivered targeted leadership and project management training to startups, designing comprehensive learning programs that enhanced stakeholder relationships and improved team performance.

Project Management Training Delivery Strategic Planning Communication Skills Performance Metrics

Senior Executive Recruitment Consultant

Stardust Search

Mar 2019 - Feb 2021 (1 year 11 months)

Spearheaded evidence-based recruitment for top-tier tech and executive talent in startups, enhancing leadership effectiveness and driving diversity and inclusion initiatives.

Executive Recruitment Evidence Based Recruitment Diversity And Inclusion Talent Acquisition Stakeholder Engagement Networking Team Collaboration

Acting Operations Manager

Klarna

Jan 2013 - Nov 2013 (10 months)

Created and executed innovative training policies using agile methodologies, enhancing operational efficiency and elevating the employer brand. Led a customer-centric team of 120 employees, implementing quality control measures that achieved high employee evaluation scores.

Agile Methodologies Quality Control Team Leadership Employee Engagement Communication Skills

Customer Service Manager

Klarna

Sep 2009 - Jun 2013 (3 years 9 months)

Transformed customer service operations through data-driven methodologies, significantly reducing staff turnover and enhancing overall customer satisfaction. Built high-performance teams through rigorous quality assurance processes and coaching.

Customer Service Operations Data Driven Quality Assurance Coaching Team Building Customer Satisfaction Performance Metrics Resource Management

Education

Degrees, certifications, and relevant coursework

Decision Dynamics

Certification, Career Coaching

2020 - 2020

Participated in a program focused on career development and coaching strategies, enhancing skills in guiding individuals towards professional success.