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vivek sharma

@viveksharma3

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Customer support executive with strong analytical and communication skills.

India

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What I'm looking for

I seek a challenging role in a dynamic organization that values growth and innovation.

I am a dedicated professional with a BBA from Agra University, where I graduated with a commendable 73.6%. My journey in the corporate world began with two years of experience as a Customer Support Executive in the US healthcare sector, where I honed my analytical and communication skills. This role allowed me to develop a keen understanding of customer needs and the importance of delivering exceptional service.

In addition to my customer support experience, I have also served as a Team Leader at Shadowfax Logistics, where I led a team for eight months. My leadership qualities and ability to adapt to new challenges have been instrumental in my career growth. I am passionate about continuous learning and have participated in various seminars and workshops to enhance my skills further.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

US Healthcare

Mar 2022 - Jan 2024 (1 year 10 months)

Provided exceptional customer support in the US healthcare sector, addressing inquiries and resolving issues efficiently. Developed strong communication skills and gained experience in handling sensitive information.

Customer Support Communication Problem Solving CRM Software Team Collaboration Time Management Technical Support

Team Leader

Shadowfax Logistics

Apr 2023 - Nov 2023 (7 months)

Led a team in logistics operations, ensuring timely delivery and efficient service. Fostered a collaborative environment and improved team performance through effective leadership and management skills.

Leadership Team Management Logistics Communication Problem Solving Time Management Customer Service

Education

Degrees, certifications, and relevant coursework

Rajiv Academy for Technology and Management

Bachelor of Business Administration, Business Administration

2016 - 2019

Grade: 73.6%

Activities and societies: Participated in college annual sports meet and various competitions.

Completed a Bachelor of Business Administration (BBA) with a focus on management principles and practices, developing strong analytical and technical skills.