Open to opportunities

Don Basairri

@donbasairri

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Results-oriented Customer Success Manager with a decade of leadership experience.

France

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What I'm looking for

I am seeking a role that allows me to enhance customer experiences and lead high-performing teams in a dynamic environment.

With over 10 years of experience in customer service and management, I have honed my skills in driving customer satisfaction and team performance. Currently, as a Customer Success Manager at OnePilot, I leverage my expertise to analyze customer data and feedback, identifying areas for improvement and developing actionable plans. My ability to build strong relationships with stakeholders ensures that the customer's voice is heard throughout the organization.

Previously, I served as a Store Manager at Picard, where I led a team of 10 employees to achieve high levels of customer satisfaction. My focus on training and motivating staff has consistently resulted in exceptional service delivery. My career began as a Department Manager at Intermarché, where I developed training programs that enhanced employee performance and customer engagement. I am passionate about creating a positive customer experience and driving sales growth through effective team leadership.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

OnePilot

Jul 2021 - Present (3 years 11 months)

As a Customer Success Manager, I analyze customer data and feedback to identify areas for improvement and develop action plans. I maintain strong relationships with stakeholders and advocate for customer needs, collaborating with cross-functional teams to enhance the overall customer experience.

Customer Success Data Analysis Stakeholder Management Planning Customer Advocacy Team Leadership Communication CRM Software

Current

Customer Success Manager

Current

OnePilot

Jul 2021 - Present (3 years 11 months)

As a Customer Success Manager, I analyze customer data and feedback to identify areas for improvement and develop action plans. I maintain strong relationships with key stakeholders and advocate for customer needs, collaborating with cross-functional teams to enhance the overall customer experience.

Customer Success Data Analysis Stakeholder Management Planning Customer Advocacy Relationship Management Team Leadership

Store Manager

Picard

May 2018 - Apr 2021 (2 years 11 months)

Managed daily store operations and led a team of 10 employees to achieve high levels of customer satisfaction. Focused on staffing, scheduling, and inventory management while ensuring exceptional customer service through employee training and motivation.

Customer Satisfaction Team Leadership Inventory Management Training Scheduling Operations Management Customer Service Performance Management

Department Manager

Benoît E.Leclerc

Mar 2016 - Mar 2018 (1 year 11 months)

Managed a group of 8 employees, focusing on driving exceptional customer satisfaction. Responsible for employee performance management, including coaching and training, and developed training programs for new hires and existing employees.

Customer Satisfaction Coaching Training Development Performance Management Team Leadership Communication

Store Manager

Picard

May 2018 - Apr 2021 (2 years 11 months)

Managed daily store operations, leading a team of 10 employees to achieve high levels of customer satisfaction. Focused on staffing, scheduling, and inventory management while ensuring exceptional customer service through employee training and motivation.

Customer Satisfaction Team Leadership Inventory Management Training Scheduling Operations Management Customer Service Communication

Department Manager

Benoît E.Leclerc

Mar 2016 - Mar 2018 (1 year 11 months)

Managed a group of 8 employees, focusing on driving exceptional customer satisfaction. Responsible for employee performance management, coaching, training, and implementing training programs for new hires and existing employees.

Customer Satisfaction Performance Management Coaching Training Team Management Feedback Performance Leadership

Department Manager

Intermarché

Aug 2012 - May 2016 (3 years 9 months)

Led a team of 8 employees to ensure high levels of customer satisfaction. Managed employee performance through coaching and training, and developed training programs for both new hires and existing staff.

Customer Satisfaction Coaching Training Development Team Leadership Performance Management Employee Development Customer Service

Department Manager

Intermarché

Aug 2012 - May 2016 (3 years 9 months)

Led a team of 8 employees, ensuring high levels of customer satisfaction through effective performance management. Developed and implemented training programs for staff to enhance job performance.