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Patrick Torrez

@patricktorrez

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Strategic leader enhancing customer success and implementation functions.

United States

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What I'm looking for

I seek a role that fosters innovation, collaboration, and growth opportunities while driving customer success.

I am a strategic leader with a proven ability to transform customer success and implementation functions within complex, data-driven enterprise environments. My expertise lies in uniting cross-functional teams around initiatives that advance SaaS solutions, enhance the customer lifecycle, and generate significant revenue growth. I have a deep understanding of SaaS, analytics, and agile execution, which allows me to scale global operations with precision and impact.

Throughout my career, I have been recognized for building high-performing teams and architecting customer experience programs that elevate satisfaction to industry-leading benchmarks. My key accomplishments include establishing a dedicated DevOps Engineering team that significantly reduced delivery timelines and leading enterprise transformation efforts that improved implementation agility and resource utilization. I am passionate about leveraging data analytics to identify bottlenecks and drive continuous performance improvements.

Experience

Work history, roles, and key accomplishments

Current

Director, Customer Experience

Current

Teradata

Apr 2022 - Present (3 years 2 months)

Spearheaded enterprise customer success strategy for Fortune 100 clients, managing a $175M revenue portfolio and achieving 100% client retention. Drove a 20% increase in cloud platform adoption and elevated NPS performance to industry-leading benchmarks. Built and led a team of 10 Customer Success Managers, implementing scalable success frameworks and AI-driven customer success tools.

Customer Success Management Cloud Adoption Framework Data Analytics NPS Team Leadership Gainsight Customer Education Operational Excellence Revenue Retention

Senior Director, Global Implementation

PeopleScout

Jun 2021 - Mar 2022 (9 months)

Led the redesign and implementation of PeopleScout’s SaaS delivery framework, driving 125% organizational growth and securing the largest contract in company history. Instituted agile project management methodologies, accelerating customer time-to-value by 25% while enhancing overall implementation efficiency. Directed geographically distributed teams, aligning resources across business functions

Agile Project Management Time To Value Change Management HRIS Strategic Planning

Director, Implementation

Rackspace

Jun 2020 - Jun 2021 (1 year)

Scaled a delivery unit from 4 to over 100 personnel, establishing high-performing technical and project management teams across North America and EMEA. Integrated DevOps practices to streamline delivery operations, reducing implementation lead times from five days to just hours. Oversaw end-to-end project lifecycle planning, ensuring delivery aligned with broader business goals.

Cross Functional Collaboration Resource Allocation Risk Management Team Building

Senior Manager, Implementation

Rackspace

Nov 2016 - Jun 2020 (3 years 7 months)

Established and led a DevOps Engineering team, significantly reducing solution delivery times through automation, CI/CD pipelines, and agile engineering practices. Oversaw the deployment of new technologies and systems, providing expert training and technical guidance for seamless enterprise-wide adoption. Developed standardized implementation processes and leveraged data analytics for continuous

CI CD Pipelines Automation Data Analytics

Education

Degrees, certifications, and relevant coursework

San Antonio College

Associate Degree, Business Administration and Management

Completed coursework focusing on fundamental business principles, including management, finance, and marketing. Developed a foundational understanding of organizational operations and administrative practices.