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Marie Kessler

@mariekessler

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Empathetic customer service professional with leadership aspirations.

Spain

Message

What I'm looking for

I am looking for a role that offers leadership opportunities and professional growth in a dynamic environment.

I am an empathetic and communicative individual with a strong background in customer service, both in B2B and B2C environments. My experience has been enriched by my multicultural background, allowing me to thrive in diverse and international settings. I am passionate about professional development and aspire to take on more responsibilities, ideally in a leadership role.

Throughout my career, I have demonstrated my ability to effectively communicate with customers in multiple languages, including German, Spanish, and English. My roles as a Customer Excellence Agent and Customer Service Agent have honed my skills in processing complex inquiries, optimizing processes, and providing technical support. I take pride in my ability to identify optimization potentials and implement projects that enhance customer satisfaction.

In addition to my professional experience, I have a background in education as a state-recognized kindergarten teacher, which has equipped me with strong leadership skills and the ability to work collaboratively in team settings. I am eager to leverage my skills and experiences in a new role that allows for growth and the opportunity to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Excellence Agent

Current

Floyt Mobility

Jan 2025 - Present (7 months)

Communicated with customers and rental car providers in German, Spanish, and English via email, telephone, and chat. Processed complex inquiries, complaints, and escalations while continuously optimizing and documenting processes.

Zendesk Process Optimization Multilingual Communication

Customer Service Agent

Webhelp Spain

Jan 2021 - Present (4 years 7 months)

Communicated with customers and retail stores in German and English via telephone. Documented work processes, provided technical support, and managed invoicing and delivery tracking.

Technical Support Invoicing Customer Service Documentation

State-Recognized Kindergarten Teacher

Regener Werkstätten

Jan 2014 - Present (11 years 7 months)

Provided care for children and adolescents, planning and conducting educational units. Led small groups and documented development progress.

Childcare Educational Planning Documentation

Voluntary Social Year

Regener Werkstätten

Jan 2012 - Present (13 years 7 months)

Engaged in a voluntary social year working with people with disabilities. Gained experience in social care and support.

Social Care Disability Support Empathy Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Vocational college for childcare

State-recognized Kindergarten Teacher, Childcare

2014 - 2014

Activities and societies: Caring for children and adolescents; Planning and conducting educational units/offers; Leading small groups; Documentation of development progress; Holding parent-teacher conferences; Organizing events and celebrations

Completed an apprenticeship to become a state-recognized kindergarten teacher. Gained experience in various childcare settings, including nursery, kindergarten, and after-school care, as well as a children's residential home. Developed skills in caring for children and adolescents, planning and conducting educational activities, leading small groups, and documenting development progress.