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Questen Ragin

@questenragin

I am an experienced delivery and operations professional excelling in customer service and team leadership.

United States
Message

What I'm looking for

I seek a customer-facing operations or delivery role where I can use my leadership, reliable delivery experience, and strong customer-service skills. I'm open to relocation and growth into management.

I am a reliable, adaptable operations and delivery professional with a strong background in customer service and team leadership. I hold a Bachelor's in Elementary Education and bring years of hands-on experience across delivery, courier, and car wash operations.

In my recent roles I delivered high-volume routes—handling 200–400 packages and 140–190 stops per day—while also serving as a shift lead and senior assistant manager responsible for cash control, staff supervision, customer escalation, and site maintenance. I consistently manage loading/unloading, order verification, and daily operational tasks with attention to detail.

I am a fast learner who values clear communication, accountability, and positive customer experiences. I am willing to relocate and eager to contribute to a team-focused company where I can apply my delivery expertise and leadership skills toward operational excellence.

Experience

Work history, roles, and key accomplishments

HW
Current

Car Wash Crew

Heroes Car Wash

Jul 2024 - Present (1 year 1 month)

Perform car wash operations, maintain site cleanliness, and deliver consistent, positive customer service across shifts.

MI

Amazon Delivery Driver

M & S Transit Inc.

Oct 2023 - Apr 2024 (6 months)

Delivered 200–400 packages and completed 140–190 stops per day, ensuring on-time delivery and customer satisfaction.

SW

Senior Assistant Manager

Sam's Xpress Car Wash

Apr 2015 - Nov 2019 (4 years 7 months)

Managed shifts and staff, enforced cash control and operational procedures, and resolved customer escalations to maintain service quality and site profitability.

Education

Degrees, certifications, and relevant coursework

MU

Mid-Atlantic Christian University

Bachelor's in Elementary Education, Elementary Education

2010 - 2014

Activities and societies: 4-year college basketball player.

Completed a bachelor's in Elementary Education at Mid-Atlantic Christian University from August 2010 to May 2014.

PS

Piedmont High School

GED, General Education

2005 - 2009

Activities and societies: 4-year varsity basketball, football, and track and field.

Completed high school education (GED) at Piedmont High School from August 2005 to June 2009.

Tech stack

Software and tools used professionally

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Questen Ragin - Car Wash Crew - Heroes Car Wash | Himalayas