Open to opportunities

Alexa Avalos

@alexaavalos

Message

Dynamic manager with expertise in customer service and team leadership.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my leadership skills and enhance customer experiences in a dynamic environment.

I am an experienced professional with over two years of managerial experience in the restaurant industry, where I have successfully supervised a team of 20 employees. My role has allowed me to hone my customer service skills, ensuring that every guest receives exceptional service. I am passionate about resolving conflicts and complaints, and I strive to create a positive atmosphere that enhances the dining experience.

Throughout my career, I have championed a mentorship approach to staff development, empowering my team through hands-on guidance and constructive feedback. I adapt my leadership style to meet the diverse needs of my team, fostering an inclusive and supportive work environment. My ability to manage priorities and reassign roles during peak hours has been crucial in maintaining service efficiency and ensuring customer satisfaction.

Experience

Work history, roles, and key accomplishments

Shift Manager

The Alpine Chef

Supervised a staff of 20 employees, including scheduling and training. Resolved customer complaints and built rapport with guests.

Customer Service Scheduling Training Conflict Resolution Team Leadership

Account Representative

Trade Waters, Inc.

Managed client accounts and maintained strong customer relationships. Handled inquiries and provided solutions to ensure client satisfaction.

Account Management Customer Support Communication Problem Solving Data Entry

Front Desk Associate

FAM Museum

Assisted visitors with inquiries and provided information about exhibits. Managed front desk operations and ensured a welcoming environment.

Visitor Services Communication Administrative Support

Front of House Manager

FOODE

Oversaw front-of-house operations, ensuring smooth service flow during peak hours. Served as a liaison between ownership and the service team.

Operations Management Team Coordination Customer Experience Communication

Education

Degrees, certifications, and relevant coursework

North Carolina State University

Bachelor of Science, Biological Sciences and English

Grade: 3.4

Completed a comprehensive curriculum in Biological Sciences and English, gaining a strong foundation in scientific principles and literary analysis. Achieved a GPA of 3.4, demonstrating consistent academic performance and dedication across interdisciplinary studies.