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Dedicated sales and training professional with a focus on customer satisfaction.
Experience
Customer Account Executive
Transcom Worldwide
Sep 2011 - Present (14 years 2 months)
Product Trainer/English Trainer/Quality Assurance Specialist
Teleflora Company
Jan 2010 - Present (15 years 10 months)
Inbound Sales Agent
Teleflora Company
Sep 2007 - Present (18 years 2 months)
Data controller and digital marketer skilled in SEO, SEM, and data operations.
Experience
Data Controller
Department of Public Works and Highways
Jun 2024 - Aug 2024 (2 months)
I am a hemodialysis nurse providing expert dialysis care and patient advocacy.
Experience
Hemodialysis Nurse
National Kidney Foundation (Singapore)
Apr 2024 - Present (1 year 7 months)
Hemodialysis Nurse
Northeast Dialysis Center
Apr 2022 - Aug 2022 (4 months)
Hemodialysis Nurse
Chief Information Security Officer with a decade of cybersecurity and risk management experience.
Experience
Head of Information Security
BancNet Inc.
Apr 2021 - Present (4 years 7 months)
Head - Information Security Intelligence
EastWest Bank Corporation
May 2018 - Dec 2020 (2 years 7 months)
Operations Specialist & Admin Extraordinaire
Experience
Executive Office Manager
Cloud 9 Ventures LLC (C9 STAFF)
Dec 2021 - May 2024 (2 years 5 months)
Executive Assistant
Cloud 9 Ventures LLC (C9 STAFF)
Jul 2021 - Dec 2021 (5 months)
Customer Service Associate
Dedicated Air Conditioning Technician with hands-on maintenance experience.
Experience
Maintenance Personnel
Robinsons Place Iligan
Apr 2023 - Sep 2023 (5 months)
Intern
Metro Coolaire Engineering Services
Mar 2022 - Aug 2022 (5 months)
Faculty Aide
Mindanao State University – Iligan Institute of Technology
Aug 2015 - Aug 2016 (11 months)
Virtual Assistant with over 8 years of combined experience in operations and customer service.
Experience
Cabin Attendant
Qatar Airways
Jul 2022 - Present (3 years 4 months)
Digital Marketing Associate / Executive Assistant
Altenew
Oct 2021 - Present (4 years 1 month)
I am an experienced HR Virtual Assistant specializing in recruitment, operations, and tax-support.
Experience
HR Assistant Consultant
CPA Tax Advisors, LLC
Oct 2022 - Present (3 years 1 month)
Freelance Technical Recruiter
Technology Partners
Jan 2020 - Oct 2022 (2 years 9 months)
Freelance Recruitment Specialist
Alile VA
60k-150k USD
Strategic HR manager focused on employee engagement and operational efficiency.
Experience
Executive Officer
Regal HR Solutions
Oct 2016 - Present (9 years 1 month)
Human Resource Manager
HR professional focused on people-first HR operations and recruitment.
Experience
Human Resources Representative
NCR Voyix
Dec 2024 - Present (11 months)
US Corporate Recruiting Manager
LinkedIn Nexus HR
Aug 2024 - Dec 2024 (4 months)
Human Resources Representative
NCR Atleos
Highly motivated virtual assistant with a passion for administrative support.
Experience
Virtual Assistant
Start Virtual
Jan 2024 - Present (1 year 10 months)
Virtual Assistant
Start Virtual
Jun 2023 - Aug 2024 (1 year 2 months)
Customer Service Representative
iQor Philippines
I’m Hanane Azouagh, Virtual Assistant ready to help businesses stay organized, efficient, and grow!
Experience
Administrative Assistant
Confidential
Dynamic Quality Analyst with strong leadership and analytical skills.
Experience
Sales Representative
Circumspect Holdings Limited
Oct 2023 - Present (2 years 1 month)
Quality Analyst / Acting Team Lead
Wipro Philippines Limited Inc.
Oct 2018 - Sep 2023 (4 years 11 months)
Customer Service Associate
Experienced QA engineer specializing in test automation for web, API, and mobile platforms.
Experience
QA Engineer
Finn App
Feb 2025 - Present (9 months)
QA Engineer
Encora
Oct 2022 - Feb 2025 (2 years 4 months)
QA Engineer
Prosource BPO
May 2022 - Oct 2022 (5 months)
Experienced in both legislative/admin assistance, sales, appointment setting and customer service.
Experience
Legislative Assistant / Security Agent
LGU Dapitan
Jun 2019 - Jan 2021 (1 year 7 months)
Organized Executive Virtual Assistant with strong communication skills.
Experience
Freelance Virtual Assistant
Surge Freelancing Marketplace
Jan 2015 - Jan 2023 (8 years)
Executive Assistant
Kiblawan Central Elem. School
Jan 2009 - Jan 2015 (6 years)
Experienced Customer Service Specialist with 8 years of solid foundation in customer care.
Experience
Email Support
Deals Target
Aug 2022 - Apr 2024 (1 year 8 months)
9k-19k USD
I'm a CPA, QuickBooks ProAdvisor and XERO Advisor Certified in the Philippines.
Experience
Bookkeeper
Freelance
Customer service and sales professional with banking expertise.
Experience
Investment Specialist
JPMorgan Chase&Co
Dec 2023 - Present (1 year 11 months)
Title Analyst
JPMorgan Chase&Co
Oct 2020 - Present (5 years 1 month)
Team Lead Apprentice
Dedicated travel agent with extensive customer service experience.
Experience
Order Processor Pesquiza
Gracelda Safe Health Medical Supply
Aug 2021 - Aug 2022 (1 year)
Internet Cafe Manager
Cross Cloud Internet Cafe
Oct 2019 - Oct 2020 (1 year)
Food and Beverage Supervisor
National Trading and Development Establishment
Nueva Ecija Good Samaritan Health System Inc.
Aug 2019 - Aug 2021 (2 years)
Hemodialysis Nurse
Saudi German Hospital
Feb 2016 - Feb 2019 (3 years)
Staff Nurse
Siniloan Pioneer General Hospital
Dec 2014 - Jan 2016 (1 year 1 month)
Information Security Officer
United Coconut Planters Bank
Jun 2015 - May 2018 (2 years 11 months)
Information Security Analyst
Global Payments
Jun 2014 - Aug 2014 (2 months)
Amazon Operations Services Philippines, Inc.
Aug 2019 - Jul 2021 (1 year 11 months)
Marketing Intern
Paydro Live!
Jan 2019 - May 2019 (4 months)
Cabin Crew
Flynas
May 2016 - Present (9 years 6 months)
Operations Supervisor
Global Services Manila
Oct 2015 - Present (10 years 1 month)
Support Desk Team Leader
Harte-Hanks
Dec 2014 - Present (10 years 11 months)
Jan 2021 - Aug 2022 (1 year 7 months)
Alima - Nigeria Mission
Oct 2023 - Mar 2024 (5 months)
Personnel Administration Manager
MSF Belgium
Feb 2018 - May 2019 (1 year 3 months)
Project HR Manager
MSF Holland
Mar 2017 - Jun 2017 (3 months)
HR & Administration Manager
Metropolitan Hospital Ltd.
May 2002 - Jan 2009 (6 years 8 months)
Dec 2022 - Aug 2024 (1 year 8 months)
Recruitment Assistant
Sykes Enterprises, Inc.
Jan 2022 - Dec 2022 (11 months)
Financial Planning Assistant
Virtual Business Partners
Nov 2020 - Jan 2022 (1 year 2 months)
Mar 2020 - Mar 2023 (2 years 11 months)
Sales Representative
Sitel
Jan 2019 - Jan 2020 (1 year)
Geologic Aide
Philex Mining Corp
Jan 2016 - Apr 2019 (3 years 3 months)
Hibu Inc.
Dec 2014 - Sep 2017 (2 years 9 months)
Customer Service Representative
Concentrix
Jan 2013 - Apr 2014 (1 year 3 months)
Account Advisor
Firstsource Solutions Limited
Jul 2012 - May 2013 (10 months)
QA Engineer
Accenture
Apr 2021 - Apr 2022 (1 year)
Software Test Engineer
Azeus Systems
May 2011 - Apr 2021 (9 years 11 months)
Customer Service Representative
Amazon Operations, Inc.
Mar 2018 - May 2019 (1 year 2 months)
Administrative Assistant/ Customer Service
Bay Area Commercial Cleaning Professionals
Mar 2021 - Feb 2024 (2 years 11 months)
Email Support
Ureashi eCommerce Platforms
Oct 2019 - Jul 2020 (9 months)
Virtual Assistant to the Owner
Som Bo
Apr 2019 - Oct 2019 (6 months)
Online English Tutor
Acadsoc Philippines
Jan 2019 - Jul 2019 (6 months)
Convergys Philippines
Feb 2017 - Present (8 years 9 months)
Outbound Sales Representative
Acquire Asia Pacific
Nov 2014 - Present (11 years)
Customer Service Representative
Hinduja Global Solutions
Jun 2014 - Present (11 years 5 months)
Sep 2017 - Sep 2018 (1 year)
Junior Branch Supervisor
Airest Restaurant Middle East LLC
Jan 2012 - May 2017 (5 years 4 months)
Travel Agent
Route 77 Travel Agency
Sep 2022 - Present (3 years 2 months)