Open to opportunities

Janiah Fuertes

@janiahfuertes

Message

Virtual Assistant with over 8 years of combined experience in operations and customer service.

Philippines

Message

What I'm looking for

I am looking for a role that values proactive support and offers opportunities for growth.

I am a resourceful and tech-savvy Executive Assistant with over 8 years of experience in administrative operations and executive-level support across various industries, including digital marketing, BPO, and aviation. My proven ability to support senior management and handle sensitive tasks with discretion has allowed me to excel in fast-paced environments.

Throughout my career, I have demonstrated strong task ownership and multitasking skills, ensuring that leadership remains focused and organized. My experience includes providing direct administrative support, managing communication, and collaborating with remote teams to drive project success. I am committed to maintaining high standards of service and efficiency in every role I undertake.

Experience

Work history, roles, and key accomplishments

Cabin Attendant

Qatar Airways

Jul 2022 - Present (2 years 11 months)

Delivered exceptional customer support in a fast-paced, multicultural environment, consistently earning a 93% average on quarterly performance assessments. Demonstrated conflict resolution and empathy while maintaining high standards of safety and service. Managed real-time problem-solving and communication in high-stress scenarios with poise and professionalism.

Customer Service Conflict Resolution Multicultural Communication Problem Solving Passenger Assistance Team Collaboration

Digital Marketing Associate / Executive Assistant

Altenew

Oct 2021 - Present (3 years 8 months)

Provided direct administrative support to the Marketing Manager, coordinating meetings, managing calendars, and tracking projects. Handled email communication, campaign updates, and cross-functional collaboration with remote creative and marketing teams. Managed documents, timelines, and reporting across Google Workspace and Trello.

Administrative Support Calendar Management Project Tracking Email Communication Google Workspace Trello Cross Functional Collaboration Internal Communications

Cabin Crew

Flynas

May 2016 - Present (9 years 1 month)

Contributed to consistently high customer satisfaction, supporting Flynas’s recognition as Best Low-Cost Airline in the Middle East. Communicated effectively with international passengers, handling inquiries and resolving issues under pressure.

Customer Satisfaction Pressure Handling Teamwork

Operations Supervisor

Global Services Manila

Oct 2015 - Present (9 years 8 months)

Supervised team operations and managed workflow processes to improve task efficiency. Acted as point of contact for client communications and task escalations, maintaining internal reports, schedules, and performance tracking for leadership.

Operations Management Workflow Optimization Client Communication Escalation Management Performance Tracking Reporting

Support Desk Team Leader

Harte-Hanks

Dec 2014 - Present (10 years 6 months)

Managed escalated client issues, conducted team training, and coached associates, resulting in improved SLA by 30%. Oversaw troubleshooting processes to address client needs in a technical support environment.

Team Leadership Technical Support SLA Training Troubleshooting Process Management

Support Desk Associate

Harte-Hanks

Apr 2012 - Present (13 years 2 months)

Provided Tier 1 chat and email support for global users, resolving database and campaign platform issues. Maintained a high CSAT score (4.10/5.0) and co-developed an internal knowledge base to boost team efficiency.

Tier 1 Support Chat Support Email Support CSAT

Project Administration Support Associate

iGen Dev Inc.

Jun 2011 - Present (14 years)

Assisted project managers in ensuring deadlines, quality, and budget requirements were met for various projects. Provided administrative support to facilitate smooth project execution and documentation.

Project Management Quality Assurance Budget Management Documentation Administrative Support Project Coordination

Education

Degrees, certifications, and relevant coursework

AMA Computer College

Bachelor of Science, Information Technology

Completed a comprehensive curriculum focused on information technology principles and applications. Gained foundational knowledge in areas such as software development, network administration, and database management.