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Trina Arambulo

@trinaarambulo

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Experienced Customer Service Specialist with 8 years of solid foundation in customer care.

Philippines

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What I'm looking for

I am looking for a job that could be stability and will give me the opportunity to learn more and be able to grow as a professional.

I am a highly skilled Customer Service Specialist with 8 years of experience in the field. I have a solid foundation in customer care and relations, and I am fluent in English with excellent communication skills both orally and in writing.

Throughout my career, I have successfully handled various customer service roles, demonstrating my ability to provide exceptional support to clients. In my previous role as an Administrative Assistant/Customer Service Representative at Bay Area Commercial Cleaning Professionals, I was responsible for answering phone calls and emails, assisting clients with scheduling visits, and generating sales. I consistently met the daily target of providing quotes, contributing to the company's success.

In addition, I have experience in email support, managing messages on Amazon accounts, handling return requests, and managing emails on Outlook. I am proficient in managing website product uploads, assisting clients with tracking updates and order fulfillment status and responding to claims in PayPal disputes. I have also worked as a Virtual Assistant, where I handled tasks such as answering emails and phone calls, checking shift schedules, and managing supply inventories.

Experience

Email Support

Deals Target

Aug 2022 - Apr 2024 (1 year 8 months)

Managing messages on their Amazon Account. Assisting customer concerns with order and shipping status. Managing Amazon Return Requests. Managing mails on Outlook.

Customer Support Account Management Order Management Shipping

Administrative Assistant/ Customer Service

Bay Area Commercial Cleaning Professionals

Mar 2021 - Feb 2024 (2 years 11 months)

Answering phone calls and email on a daily basis. Assisting prevailing clients with the schedule visits, rescheduling, and updates with their account. Guiding incoming clients, doing recommendations and generating sales.

Customer Service Communication Skills Sales Email Scheduling Account Management Sales Pitching

Email Support

Ureashi eCommerce Platforms

Oct 2019 - Jul 2020 (9 months)

Managing Website Product Uploads. Assisting clients via email regarding tracking number, tracking updates, and order fulfilment status. Responding to claims in Paypal disputes and de-escalating customer’s refund requests. Refund Processing.

Email Customer Support Fulfillment PayPal Client Communication Problem Solving

Virtual Assistant to the Owner

Som Bo

Apr 2019 - Oct 2019 (6 months)

Answering emails and phone calls for the owner. Checking shift schedule for the whole team working on the physical store. Checking payrolls. Checking POS online. Checking supply inventories

Email Scheduling Payroll Management Inventory Management

Online English Tutor

Acadsoc Philippines

Jan 2019 - Jul 2019 (6 months)

Teaching Basic English to Chinese Speaking Students. Conducting minimum 5hrs of tutoring or more depending on the number of booking every day.

English Teaching Communication Skills

Email Support

Pastry Gift

Oct 2018 - Jul 2019 (9 months)

Answering customer concerns via Email using ZohoMail. Checking Inventory and Sending Invoice via Shopify. Posting Facebook ads. Managing social media account (Facebook & Instagram). Checking tracking information. Generating Sales.

Email Customer Support Zoho Sales Inventory Management Invoicing Social Media Management Facebook Ads Sales Customer Management

Virtual Assistant / Social Media Manager

V and Bee Clothing

Jan 2018 - Apr 2019 (1 year 3 months)

Posting items on Facebook and Instagram every day. Updating stocks and inventory on Shopify. Checking comments and messages on Facebook page, talking to customers via DM and generating sales.

Social Media Management Inventory Management Sales Shopify Customer Engagement

Technical / Customer Support

Convergys Phils. (AT&T DTV Cable Service)

Oct 2016 - Oct 2018 (2 years)

Answering inbound calls from customers, assisting and guiding them in doing troubleshooting to get the service up and running. Scheduling appointments for technician visits if needed. Assisting customers with their account subscription and billing.

Technical Support Customer Service Troubleshooting Scheduling Account Management Billing Support