Gracelda Pesquiza
@graceldapesquiza
Dedicated travel agent with extensive customer service experience.
PhilippinesWhat I'm looking for
I am a passionate travel agent with a strong commitment to providing exceptional service to my clients. With experience in consulting and understanding clients' needs, I excel in recommending tailored travel options that fit their preferences and budgets. My role at Route 77 Travel Agency has allowed me to develop a keen understanding of the travel industry, ensuring that I can effectively handle any issues that may arise during the travel process.
Prior to my current position, I honed my customer service skills as an Order Processor at Gracelda Safe Health Medical Supply, where I managed incoming orders and communicated effectively with customers. My background also includes experience in the food and beverage industry, where I successfully managed operations and ensured customer satisfaction. I am dedicated to making a significant contribution to the success of any company I work with.
Experience
Work history, roles, and key accomplishments
Order Processor Pesquiza
Gracelda Safe Health Medical Supply
Aug 2021 - Aug 2022 (1 year)
Received and processed incoming orders via various electronic means. Communicated with customers to assist with order placement and provide updates on status and shipping.
Internet Cafe Manager
Cross Cloud Internet Cafe
Oct 2019 - Oct 2020 (1 year)
Assisted customers with computer software usage, providing services such as encoding, printing, downloading, and editing. Maintained accurate records of logs and inventories for the shop.
Food and Beverage Supervisor
National Trading and Development Establishment
Sep 2017 - Sep 2018 (1 year)
Managed all Food and Beverage and day-to-day operations within budgeted guidelines and to the highest standard. Identified customers' needs and responded proactively to their concerns.
Junior Branch Supervisor
Airest Restaurant Middle East LLC
Jan 2012 - May 2017 (5 years 4 months)
Assisted the restaurant manager in supervising the entire food and beverage operation. Maintained administrative functions including inventory, employee attendance, and sales reporting.
Travel Agent
Route 77 Travel Agency
Sep 2022 - Present (3 years)
Consulted with clients to understand their needs, preferences, budget, and travel dates. Recommended destinations and travel options, and sold travel products and services.
Education
Degrees, certifications, and relevant coursework
University of Perpetual Help
Bachelor of Science, Hotel and Restaurant Management
2000 - 2004
Completed a comprehensive curriculum focused on hotel and restaurant operations. Gained foundational knowledge in hospitality management, food service, and guest relations.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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