TransUnionTR

Rep I, Customer Support Operations - GCCA Remote

TransUnion is a global information and insights company that makes trust possible in global commerce by providing an actionable view of each consumer.

TransUnion

Employee count: 5000+

DZ, AO + 58 more

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

The Tenant and Employment (T&E) Voice Office Operations Representative is responsible answering inbound phone calls for all T & E products. The Voice Operations Rep will support both customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.

What You'll Bring:

  • Maintains a consistent high level of knowledge regarding T&E products, services, and tools.
  • Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.
  • Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
  • Adheres to established processes and procedures when responding to support phone calls.
  • Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
  • Manages individual performance for aux time usage and adherence to schedules.
  • Performs other duties as assigned.
  • Must work U.S. business hours in support of U.S. customers and consumers.
  • Must be open to rotational weekend shifts also during U.S. business hours to support U.S. customer and consumers.

Impact You'll Make:

  • 1-3 years of experience in an operations job role, including inbound voice customer care/support.
  • Moderate skills in Microsoft applications
  • Excellent verbal, written, and interpersonal communication skills.
  • Must be self-motivated and a self-starter.
  • Demonstrate attention to detail in all work completed.
  • Proactively works to improve knowledge and adherence to company processes and procedures.
  • Collaborates well with others in a team-oriented work environment.
  • Adapts well to change and can adjust priorities as needed.
  • Displays time management skills.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Customer Support Operations

About the job

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Job type

Full Time

Experience level

Entry-level

About TransUnion

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TransUnion is a global information and insights company dedicated to making trust possible in the modern economy. At the heart of what we do is a culture centered on enabling consumers and organizations to transact with confidence and achieve great things. This is achieved by providing a 'Tru™ picture' of each person – an actionable view derived from a robust collection of online, offline, public, and proprietary information, all stewarded with the utmost care. For over five decades, TransUnion has been a pivotal player in the credit reporting industry, a legacy that has endowed us with a holistic understanding of consumer identity. Our commitment extends beyond simply collecting data; we focus on how this information can be leveraged for good, empowering individuals and businesses alike.

Our mission, 'Information for Good®,' is the driving force behind our daily operations and strategic decisions. We believe that by ensuring every individual is reliably and safely represented in the marketplace, we can foster an environment where opportunities are more accessible and experiences are enhanced. This philosophy is deeply embedded in our team culture, where knowledgeable and passionate professionals work diligently to manage and interpret data in accordance with local legislation around the world. We are constantly investing in new data sources and innovative technologies, fueling our expansion into critical areas such as fraud prevention, marketing solutions, and customer-driven analytics. This continuous evolution allows us to meet the ever-increasing demand for a reliable basis for trust in an increasingly interconnected world. Our work empowers organizations to better understand consumers, make more informed decisions, and build lasting trust through personalized and proactive engagement. In turn, consumers can be confident that their data identities will unlock the opportunities they rightfully deserve.

Employee benefits

Learn about the employee benefits and perks provided at TransUnion.

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401(K)

TransUnion offers a 401(K) plan.

Pet insurance

TransUnion offers pet insurance.

Paid holidays

TransUnion offers paid holidays.

Internet Reimbursement

We offer internet reimbursement.

View TransUnion's employee benefits
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TransUnion

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