Metrics and Reporting Analyst (US Shift)

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What We'll Bring:

The Team’s Focus

Global Delivery is responsible for the delivery of products to customers in support of client marketing campaigns, account risk management, and depersonalized analytical data requests. The Business Intelligence team works closely with all Global Delivery teams as well as external groups including Finance, Global Technology, and Product to ensure appropriate KPI’s are captured and reported to key stakeholders. The team also produces and maintains interactive dashboards designed to supplement our applications enabling more detailed business performance metrics.

What You'll Bring:

How You’ll Contribute:

• Prepare, manage, and deliver reoccurring Global Delivery BI reports and dashboards for management review
• Work in conjunction with the Management team to develop and improve specific operational metrics
• Collaborate across the organization to assist with the identification, development, and evolution of KPIs
• Provide reporting expertise, support, and insight to Management, and department end users
• Act as the liaison between various business units to integrate into BI reporting
• Have a technical aptitude and can speak to our capabilities based on technology used
• Develop and execute design concepts, code standards, and test plans in order to validate data blending output
• Participate in identifying and implementing cost reduction opportunities and/or process efficiencies
• Analyze data and test results to ensure data is accurately represented in reports and dashboards
• Ability to identify and troubleshoot processing issues
• Maintain documentation associated with Bi processes and reports
• Maintain accurate, efficient and timely delivery of reports
• Understand how process improvements affect quality and timeliness of reporting
• Understand how strategic goal measurements impact department level goals
• Participate in achieving department goals
• Perform other related duties as assigned

Impact You'll Make:

What You’ll Bring:

• You will have a Bachelor of Science degree
• 1-3 years of progressive work experience with data processing and analysis or related hands on college coursework
• Experience in the credit reporting, financial services or direct marketing industry is preferred
• Ability to analyze moderate to complex data using logic and quantitative reasoning, and an intuitive capacity for problem solving
• Working knowledge of relational database; ability to manipulate/transform data using various ETL and SQL tools (such as Alteryx)
• Proficient in data visualization tools including Power BI, Tableau and Excel
• Ability to translate system and business processes into relevant metrics and KPI’s
• Strong verbal and written communication skills
• Independent and resourceful mindset with the ability to identify opportunities to optimize performance
• Skilled in delivering high-quality output on time in a fast-paced environment with competing priorities
• Works well in a team setting fostering collaboration and working toward consensus
• Working knowledge of software development lifecycle principles and quality assurance

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