Implementation Engineer [IC3]

Hours location

🌎 While we hire almost anywhere in the world, we have a preference for someone to reside on the east coast of the United States for this role. However, if you feel qualified, we welcome you to apply regardless of location. No matter what, working hours must overlap with the Eastern Time Zone for at least 30 hours/week.

We do not subscribe to “I do my best work when I work 40 hours a week.” People we hire at Sourcegraph believe that building outstanding things means working very hard — smarter and more hours than the competition.

Why this job is exciting

As an Implementation Engineer at Sourcegraph, you'll deliver our powerful code intelligence platform to some of the world's most innovative companies. You'll provide white-glove implementation services using our Kubernetes and Docker Compose deployment solutions, working directly with elite engineering organizations that prioritize developer experience. This role offers exceptional growth potential as you partner with customers to solve complex problems related to Sourcegraph’s product while reducing their time-to-value by giving expert implementation support within their environments. If you're passionate about developer tools and want to make a tangible difference in how the world's best engineering teams work with code, this opportunity allows you to bridge technical and business worlds while directly impacting customer satisfaction and success.

📅 Within one month, you will…

• Start building a trusting relationship with your peers on the Solutions Engineering, Customer Success, Support, and Release teams.
• Learn about our product, our value proposition, our customers, our team, and our processes.
• Learn about our deployment methodologies, options, best practices, and limitations.
• Join customer and prospect calls with some of our largest (fortune 500) customers to understand their technical challenges and needs.

📅 Within three months, you will…

• Work directly with Sales and Technical Success counterparts to lead our customers to success: troubleshooting, debugging, tuning and configuring Sourcegraph deployments.
• Propose, scope, design, and implement various deployment architectures with customers in their own environments.
• Educate and enable technical admins within our customers to successfully configure and subsequently maintain their environments through best practices.
• Help optimize internal customer success metrics by partnering with technical admins and users.

📅 Within six months and beyond, you will…

• Collaborate closely with Product on what you observe and learn from customers to drive product improvements in the future.
• Work closely with Sales and Technical Success to improve the overall customer experience.
• Iterate on existing processes, templates, and tools to better service our customers.

About you

You are an enthusiastic, driven, and results-oriented technologist who shares our values and has a passion for leading customers to technical success.

🔍 Your skillset:

• Strong experience with microservices architecture and container orchestration technologies including Docker, Docker Compose, Kubernetes, Helm, Kustomize, on-premise deployment managements solutions such as OpenShift, and cloud-native managed Kubernetes services such as EKS, GKE, and AKS.
• Working experience with a range of customer environments, complexities, and deployment methods including both on-premise and cloud-native architectures.
• Experience managing customer deployments on their behalf: project management, maintenance, upgrades, monitoring and performance tuning.
• Scripting capabilities (such as in Python/Go/Terraform) either for addressing ad hoc requirements or for automation needs.
• In using your skills to provide solutions for customers, you’re able to identify shortcomings and opportunities to share this experience internally with the product team.
• Demonstrated ability to identify and articulate shortcomings and opportunities to share this experience internally with the product and engineering teams.
• Ability to communicate and explain technical concepts to non-technical audiences.

💪 Nice to haves:

• Certified Kubernetes Application Developer (CKAD) and/or AWS Cloud Architect certifications are highly desired.
• Bachelor's degree in Computer Science or equivalent professional experience as a Software Engineer.
• Experience deploying, managing, or optimizing Large Language Models (LLMs) in production environments.

Level

📊 This job is an IC3. You can read more about our job leveling philosophy in our Handbook.

Compensation

💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an open and transparent company that values competitive compensation, our compensation ranges are visible to every single Sourcegraph teammate.

Your salary is determined by your pay band for the IC3 job level. For determining pay bands, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that the salaries below may be adjusted in the future.

💰 The target compensation for this role is based on the IC3 pay band for your zone. The IC3 pay band for each zone is listed below:

Zone 1: $155,000 USD

Zone 2: $124,000 USD

Please speak with a recruiter for additional information regarding zone locations.

📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks benefits.

Interview process

Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all!

We expect the interview process to take 3.5 hours in total.

👋 Introduction Stage - we have initial conversations to get to know you better…

• [30m] Recruiter Screen
• [45m] Hiring Manager Screen / Resume Deep Dive

🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…

• [60m] Discussion and Technical Assessment
• [30m] Peer

🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…

• [30m] Values
• [15m] Leadership with co-founder
• We check references and conduct your background check

Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.