Customer Support Engineer

Introduction

What you will do 💼

• Be the first point of contact for Prismic’s customers
• Become an expert user of Prismic’s platform and features
• Assist with resolving technical issues and empowering customers to get the most out of Prismic
• Leverage your knowledge and expertise to build a strong community of users
• Collect customer feedback and work closely with other teams to determine product and process improvements
• Actively participate in internal meetings and support cross-team collaboration to address business goals.

Are you the one? 🧠

• 2–5 years of experience in support and/or software services
• High level of English, both verbal and written
• Good problem-solving skills
• Strong written communication skills for precise technical communication with customers and internal teams
• Precise, direct technical writing skills and the ability to
• High levels of empathy and patience and a mindset for customer-centered communication and cross-team collaboration
• Experience building websites using JavaScript
• Deep understanding and experience with web fundamentals (HTML, CSS, JavaScript, Git, HTTP) and at least one front-end framework (React, Vue, or Svelte)
• Experience with at least two frameworks, such as: Next.js, Nuxt, Gatsby, Sveltekit, Sapper,

• Knowledge of and interest in the latest front-end practices, trends, and frameworks
• Ability to weigh the priorities and concerns of others and acknowledge differing perspectives

Bonus points

• Structured data from an API or CMS
• SEO and accessibility best practices
• Build tools, compilers, and bundlers such as Webpack, Vite, ESBuild, Gulp, Babel, Rollup, or SWC
• TypeScript
• Extra points for having used Prismic in past projects!
• Experience working remotely.

What are the perks? 🎉

• Latest Macbook
• A budget for you to equip your home office setup
• English classes for all levels
• Online and onsite yoga classes 3x/week
• Yearly company gatherings to take a break from the routine and give you the chance to meet the international teams!

• You get the chance to visit us from time to time and spend a few days at the Paris office
• We organize virtual events to stay connected with each other
• We also hold regular global meetings
• We do our best to nurture a relaxed and informal atmosphere, enabling you to feel supported, thrive at your job, and keep learning.