Solutions Consultant

Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management softwareto minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries.

We are looking for a multifaceted SolutionsConsultant with experience in the Medical Device, Life Sciencesand/or Pharmaceuticalindustry. The Solutions Consultant is responsible for proactively consulting, mentoring, and encouraging adoption of our products and services to a portfolio of automotive customers ensuring achievement of sustained value from Jama Software. In this position, you will be a domain expert in Jama’s products and offerings, specifically our Medical Device solutions.

You’ll be working with your manager, our Director of Solutions and Consulting, to achieve the goals of this vertical! You'll also partner with Solution Consultants and Solutions Architects across the Medical Device & Life Sciences vertical.

Join our diverse team in a remote-first work environment, with the opportunity for some travel and to come together annually for a company-wide gathering!

What You'll Do:

• Become a subject matter expert in Jama’s products and offerings, specifically our Medical Device solutions
• Proactively lead multiple customer engagements; work directly with clients on how to align their process and Jama Connect to relevant system engineering methodologies
• Lead client working sessions to drive both process and technology decisions for how Jama Connect solutions will meet the client’s requirements and verification processes
• Deliver onsite and remote training of the Jama Connect solution to onboard new users
• Document and share best practice articles and enablement assets to scale our delivery maturity
• Identify and seek resolution of barriers that could inhibit end user adoption
• Assist Solution Lead in enhancing our industry solution offerings
• Work with Solution Lead and vertical sales leadership to drive industry business strategy
• Find and engage with engineering leaders responsible for process outcomes and help drive performance improvement through Jama Software’s products and solutions
• Other duties as assigned.

What You'll Bring:

• Highly motivated and self-directed to own large portfolio of customer engagements
• Knowledge of system engineering and general complex product development process activities including requirements, test, and risk management.
• Excellent presentation, meeting facilitation, project organization and interpersonal skills
• Ability to seek out and build positive relationships with people at various levels and departments
• 3-5+ years direct experience with requirements, test, and digital engineering methodologies in the Medical Device industry
• Experience with ≥ 1 product development launch or on-market support in a Quality regulated industry
• Experience managing the deployment of SaaS software solutions to end-users with a particular view towards managing adoption milestones and identifying expansion opportunities

Nice to Have:

• Previous experience operating as a Systems Engineer, Requirements Manager, Development Engineer (HW, SW), Process Engineer, Quality Assurance
• Familiar with Medical Device Regulations (US FDA, EU MDR/IVDR) and industry standards (ISO 13485, IEC 62304) including Quality Management Systems.
• Experience facilitating process and quality maturity level evaluations for their customers
• Direct experience implementing Jama Connect at their organization
• Multi-lingual proficiency (German or French preferred)

Perks and Benefits:

• Virtual first and culturally diverse work environment spanning 8 countries.
• Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions.
• Emphasis on learning and development at all levels with a subscription to LinkedIn Learning.

At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the country you live in, and reside in eligible countries to join our team.

If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Jama Software’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to any characteristic protected under federal, state, or applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request an accommodation.