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HappyFoxHA

Account Manager

HappyFox Inc. is a US-based SaaS company providing AI-driven help desk and customer support software solutions to over 12,000 companies globally.

HappyFox

Employee count: 51-200

United States only

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About HappyFox:

At HappyFox, we are a dynamic, customer-centric organization specializing in top-notch service desk solutions. We're committed to redefining the customer support experience through innovation and excellence. Join our mission to empower businesses with cutting-edge technology.

The Role:

We're looking for a highly motivated and results-driven Strategic Account Manager to manage and expand relationships with our most strategic accounts. Your focus will be on understanding each client's unique needs and ensuring they fully leverage the value of our services.

Key Responsibilities:

  • Develop and maintain strong client relationships.

  • Align HappyFox solutions with client needs and objectives.

  • Act as a key contact and advisor for major accounts.

  • Drive financial growth through sales and strong client relationships.

  • Identify opportunities within territory and collaborate with sales teams.

  • Understand HappyFox products and market positioning.

  • Develop comprehensive account plans to ensure client success and account growth.

  • Have a strong grasp of value selling and MEDDIC/MEDPIC methodology to enhance sales effectiveness.

Ideal Candidate:

  • A 'hustler' personality with relentless drive for sales goals and client expansion.

  • A 'hunter' mindset skilled in identifying and pursuing new prospects.

  • At least 5 years of account management or sales experience.

  • Ability to communicate and influence at all organizational levels.

  • Proven track record of client-focused solutions.

  • Ability to manage multiple projects with attention to detail.

  • Excellent listening, negotiation, and presentation skills.

  • Bachelor's degree in Business Administration, Sales, or relevant field.

Why Join HappyFox?

  • Join a team of passionate professionals.

  • Work with strategic, impactful clients.

  • Rapid career growth and development opportunities.

  • Competitive salary, commission structure, and benefits.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Experience

5 years minimum

Location requirements

Hiring timezones

United States +/- 0 hours

About HappyFox

Learn more about HappyFox and their company culture.

View company profile

HappyFox Inc. is a software-as-a-service (SaaS) provider specializing in AI-driven customer and employee support solutions. Headquartered in Irvine, California, the company aims to deliver exceptional support experiences and streamline complexity for support teams across various departments, including customer service, IT, HR, and facilities. Trusted by over 12,000 companies in more than 70 countries, HappyFox has established itself as a significant player in the help desk and customer support software market. The company's comprehensive product suite includes Help Desk, Service Desk, Assist AI, Workflows, Live Chat, Chatbot, and Business Intelligence. These tools are designed to manage customer inquiries from multiple channels such as email, web, chat, and phone, consolidating them into a centralized system.

Founded in August 2011 by Shalin Jain, who also serves as the CEO, HappyFox was built on his extensive experience in customer service. The platform evolved from an internal tool to an on-premise enterprise help desk before transitioning to a cloud-based solution. HappyFox distinguishes itself through its full-stack solutions, intuitive functionalities, adaptability for various use cases, and a strong emphasis on customer service. The company is committed to innovation, continually enhancing its offerings with AI-powered features like AI Copilot, AI Insights, AI Knowledge Base, AI Resolve, and AI Agents to revolutionize support operations. HappyFox emphasizes creating a dynamic work environment that fosters growth, development, and meaningful connections, operating under the motto: 'Happy employees, happy customers.' The company also offers integrations with various platforms, including Salesforce, Jira, Magento, Facebook, Microsoft Entra ID, and GitLab, to provide seamless support solutions.

Employee benefits

Learn about the employee benefits and perks provided at HappyFox.

View benefits

Medical and Accidental Insurance

Medical and Accidental Insurance

Macbook to work

Each of us gets a Mac to work and play with in the office.

Health insurance

Generous paid leave and health insurance for employees and their families.

Generous time-off

Generous paid leave and health insurance for employees and their families.

View HappyFox's employee benefits
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HappyFox

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