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HappyFoxHA

Manager, Partnerships & Business Development

HappyFox Inc. is a US-based SaaS company providing AI-driven help desk and customer support software solutions to over 12,000 companies globally.

HappyFox

Employee count: 51-200

United States only

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Description:

  • Manages up to 30 channel partners across a region.

  • Ideate and develop new solutions with partners in core ICPs - Customer Support, IT, Operations, Finance, HR teams.

  • Recruits partners and strengthens relationships to drive commitment to HappyFox products and solutions.

  • Participates in and coaches partners through planning, demand gen, and business dev to increase HappyFox commitment, capability and pipeline.

  • Manages Channel Partner relationships and pipelines.

  • Maximizes pipeline generation and activities to support.

  • Coordinates with cross-functional organizations effectively.

  • Maximizes partner revenue gen by managing all non-deal specific activities associated with partner recruitment, partner demand gen, and support.

Objectives:

  • Develops channel programs and recruits partners globally to make the channel a growth lever at HappyFox.

  • Coordinate and manage enablement efforts with HappyFox Partners and sales/solutions engineering.

Responsibilities:

  • Primary relationship owner with the partner.

  • Educate partners by coordinating and delivering ongoing training, skills transfer, driving demand generation and business development.

  • Ensure successful customer implementations through increasing the number and capability of skilled technical individuals at the partner.

  • Orchestrate resources to support partners and help strengthen relationships with HappyFox teams.

  • Ensure participation in marketing and channel strategy programs.

  • Maintain senior-level relationships to gain commitment and ensure HappyFox is top of mind for partner business leaders (e.g. included in annual/quarterly business plans, reviews).

  • Monitor and provide insight into the partners business and technical service capability, financial results, and investment in selling HappyFox products and services.

  • Facilitate internal resources, and investments needed to execute the business plans in order to help meet business goals.

  • Develop cadences with all partners and do joint sales clinics and reporting.

  • Completely own the relationship and joint success with partners.

  • Coordinate sales demos, partner ordering, and partner enablement.

Capabilities:

  • Relationship building to develop and strengthen partner relationships.

  • Planning and financial skills including business planning and basic knowledge of economics of the channel ecosystem.

  • Knowledge of HappyFox and understanding of how HappyFox products create value for customers.

  • Ability to help partners communicate value proposition to customers.

  • Understanding of partners and customers business needs.

  • Prospecting skills ability to recruit new partners.

  • Ability to engage, excite, influence and coordinate both partners and across HappyFox teams.

  • Selling experience and ability to provide guidance to partners on selling and closing skills.

  • Presentation skills in a 1-many environment to deliver HappyFox messages and positioning to partners.

  • Experience in pipeline build with partners including planning, gaining senior sponsorship, delivering sales training, sales coaching, managing timely execution and follow-up.

About the job

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Posted on

Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

United States +/- 0 hours

About HappyFox

Learn more about HappyFox and their company culture.

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HappyFox Inc. is a software-as-a-service (SaaS) provider specializing in AI-driven customer and employee support solutions. Headquartered in Irvine, California, the company aims to deliver exceptional support experiences and streamline complexity for support teams across various departments, including customer service, IT, HR, and facilities. Trusted by over 12,000 companies in more than 70 countries, HappyFox has established itself as a significant player in the help desk and customer support software market. The company's comprehensive product suite includes Help Desk, Service Desk, Assist AI, Workflows, Live Chat, Chatbot, and Business Intelligence. These tools are designed to manage customer inquiries from multiple channels such as email, web, chat, and phone, consolidating them into a centralized system.

Founded in August 2011 by Shalin Jain, who also serves as the CEO, HappyFox was built on his extensive experience in customer service. The platform evolved from an internal tool to an on-premise enterprise help desk before transitioning to a cloud-based solution. HappyFox distinguishes itself through its full-stack solutions, intuitive functionalities, adaptability for various use cases, and a strong emphasis on customer service. The company is committed to innovation, continually enhancing its offerings with AI-powered features like AI Copilot, AI Insights, AI Knowledge Base, AI Resolve, and AI Agents to revolutionize support operations. HappyFox emphasizes creating a dynamic work environment that fosters growth, development, and meaningful connections, operating under the motto: 'Happy employees, happy customers.' The company also offers integrations with various platforms, including Salesforce, Jira, Magento, Facebook, Microsoft Entra ID, and GitLab, to provide seamless support solutions.

Employee benefits

Learn about the employee benefits and perks provided at HappyFox.

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Medical and Accidental Insurance

Medical and Accidental Insurance

Macbook to work

Each of us gets a Mac to work and play with in the office.

Health insurance

Generous paid leave and health insurance for employees and their families.

Generous time-off

Generous paid leave and health insurance for employees and their families.

View HappyFox's employee benefits
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HappyFox hiring Manager, Partnerships & Business Development • Remote (Work from Home) | Himalayas