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HappyFoxHA

Technical Lead – Frontend

HappyFox Inc. is a US-based SaaS company providing AI-driven help desk and customer support software solutions to over 12,000 companies globally.

HappyFox

Employee count: 51-200

India only

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Were looking for an experienced Technical Lead Frontend Engineer to join our growing engineering team to help build and maintain HappyFoxs product offerings.

What you can expect as a Technical Lead at HappyFox:

  • You will consistently ship features and improvements and lead a team of engineers working on our product roadmap.
  • You will oversee software architecture, Git workflows, CI/CD processes and perform code reviews to ensure exceptional code quality.
  • You will actively work towards identifying, minimizing, and managing technical debt in the codebase.
  • You will improve the development experience and the quality of the codebase.
  • You will define our internal standards for coding style, maintainability, and best practices for a large-scale web application.
  • You will uphold the best practices and coding standards for the team through code review and technical feedback.
  • You will take responsibility for key technical architecture and design decisions.
  • You will take ownership of the stability and performance of the services that you work on.
  • You will contribute to the strategic vision and long-term roadmap in your area of expertise.

You should apply if:

  • You have 2+ years of experience in a technical lead role designing and building single-page web applications.
  • You have 8+ years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
  • You have deep knowledge of HTML, CSS, and JavaScript
  • You have experience building single-page apps and a good understanding of the best practices and coding patterns.
  • You have a passion to dig into technically complex problems to troubleshoot and figure out a solution.
  • You have a desire to continuously improve and ship the best quality product.
  • You have a pragmatic approach to make sure technical decisions align with actual business needs.
  • You have a good understanding of the trade-offs when building for product value, reliability, or performance.
  • You have excellent communication skills with the ability to discuss and explain your point of view clearly and effectively.

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

India +/- 0 hours

About HappyFox

Learn more about HappyFox and their company culture.

View company profile

HappyFox Inc. is a software-as-a-service (SaaS) provider specializing in AI-driven customer and employee support solutions. Headquartered in Irvine, California, the company aims to deliver exceptional support experiences and streamline complexity for support teams across various departments, including customer service, IT, HR, and facilities. Trusted by over 12,000 companies in more than 70 countries, HappyFox has established itself as a significant player in the help desk and customer support software market. The company's comprehensive product suite includes Help Desk, Service Desk, Assist AI, Workflows, Live Chat, Chatbot, and Business Intelligence. These tools are designed to manage customer inquiries from multiple channels such as email, web, chat, and phone, consolidating them into a centralized system.

Founded in August 2011 by Shalin Jain, who also serves as the CEO, HappyFox was built on his extensive experience in customer service. The platform evolved from an internal tool to an on-premise enterprise help desk before transitioning to a cloud-based solution. HappyFox distinguishes itself through its full-stack solutions, intuitive functionalities, adaptability for various use cases, and a strong emphasis on customer service. The company is committed to innovation, continually enhancing its offerings with AI-powered features like AI Copilot, AI Insights, AI Knowledge Base, AI Resolve, and AI Agents to revolutionize support operations. HappyFox emphasizes creating a dynamic work environment that fosters growth, development, and meaningful connections, operating under the motto: 'Happy employees, happy customers.' The company also offers integrations with various platforms, including Salesforce, Jira, Magento, Facebook, Microsoft Entra ID, and GitLab, to provide seamless support solutions.

Employee benefits

Learn about the employee benefits and perks provided at HappyFox.

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Medical and Accidental Insurance

Medical and Accidental Insurance

Macbook to work

Each of us gets a Mac to work and play with in the office.

Health insurance

Generous paid leave and health insurance for employees and their families.

Generous time-off

Generous paid leave and health insurance for employees and their families.

View HappyFox's employee benefits
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HappyFox

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