Customer Experience Associate- Contract (LATAM)

Firstbase is the easiest way to setup, scale and manage all the equipment your remote team needs at home.

We missed our kids walking, laughing and talking for the first time.‍

We realised the need for Firstbase in our last startup. We decided to be remote for a number of reasons – but most importantly we saw it as a massive quality of life upgrade.

Chris had been working away from home a lot. He missed his daughter walking, laughing and talking for the first time. When we founded our own business we wanted to be there to see them grow up and have more time for the people we cared about most.

At the same time, we knew we'd be far more talented and cost efficient. We would be constrained to hiring the best person we could afford in a 30-mile radius of a physical location; we could attract the best people in the world for every single role.

So we became a remote team.

Then immediately started experiencing significant challenges and obstacles with operating that way. Something we were incredibly passionate about was providing a great remote work experience for our team. We recognised immediately how expensive and time consuming that was. Things wouldn't turn up, people would leave, it all led to a terrible experience for everyone. Without the right tools and equipment it is incredibly difficult to be as safe, comfortable and productive at home as you would be in an office.

Our Why

Putting our heads together, we set out to solve this problem for ourselves. Firstbase emerged from our desire to provide our team with the best remote work experience on the planet.

Our prior experience meant this was a problem we were uniquely placed to solve incredibly well. Chris spent 3 years putting the same physical equipment we were giving to our remote workers in the most challenging and remote environments on the planet. Trey managed the deployment, support and training of mission critical cyber security systems and technical infrastructure for the US Airforce in the most challenging environments globally.

From there, we began mentioning 'Firstbase' to friends building remote teams. We heard the same things we already experienced and we knew it was a massive problem for them as well. We launched Firstbase in late September 2019 and began building out the product.

Our Future

Remote work is the biggest workplace revolution in history and nothing will deliver a higher quality of life increase in the next decade than this. Workers having more freedom, autonomy and trust to decide their work schedule, able to operate when they are most productive rather than a fixed day, enables a far better future of work than the one we currently experience.

Firstbase empowers companies to deliver this to their workers increasing the quality of life of anyone who goes remote on our platform. We make companies more efficient and talented while empowering workers to live their best life while producing the best work they ever have.