Bilingual Spanish/English Customer Support Representative

Job: Bilingual Spanish/English Customer Support Representatives

Who: We are looking for someone who is passionate about helping others, detail-oriented, and works well with software.

What: Your responsibilities include resolving customer inquiries, recommending solutions and guiding product users through features and functionality. As the direct contact for all customers, you will be a brand ambassador and help establish our reputation as a world-class key management system provider.

Where: Work from the comfort of your own home while supporting our global customers from all around the world. You will be in constant contact with your other support team members and will soon feel part of the family.

When: The position is full time and your shift may vary somewhat depending on the availability of team members.

Responsibilities:

• Log in and be online during your entire shift
• Work with Zendesk (email, phone and chat) and Slack to communicate with customers and teammates
• Help customers with technical, billing and onboarding issues
• Investigate the customer's issues through a ticket system, and make sure that every customer's concerns are dealt with until the ticket is closed
• Be curious and always ask questions of your teammates so your knowledge is always up to date

Requirements

• Fluent in Spanish and English
• Bachelor's Degree
• Excellent verbal and written communication skills
• The ability to adapt and function in a fast-paced, ever-changing environment
• Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
• The ability to provide excellent customer service while multi-tasking
• The ability to work on a weekly shift rotating work schedule. We operate 7 days per week and 24 hours per day.

N.B. Please submit your rèsumè in English

Who we are: Keycafe operates a key management system that is used in thousands of businesses worldwide from auto dealerships, hotels, short-term rentals to property managers and many more businesses. Keycafe is Headquartered in Vancouver, BC, Canada and employs staff in various cities worldwide. You will be part of a small culturally diverse team where you know every day that your role has made a difference in the company.

If you think you are up for your next adventure, please reach out as we would like to meet you!