First Focus

First Focus is Australia’s best managed service provider, with a proud history of achievements. With tens of thousands of end-users supported across hundreds of customers.

As a 100% privately-owned Australian mid-size business ourselves, we understand the challenges presented by growth, the need to constantly adapt, and how technology can be integrated and embedded to underpin success.

Our Promise

Best People: We hire the best people available from all over Australia, NZ and the Philippines, then provide them with ongoing structured training, along with the best tools, support, processes, and leadership.

Expert Advice: Our technical teams have considerable experience designing and supporting solutions across the full spectrum. You gain the benefit of balanced advice without any vendor bias.

Fast Response: We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.

Zero Risk: First Focus works with clients to eliminate risks from technical infrastructure and support. Our flexible terms and guarantees remove commercial risks and our partnering approach removes employee and key-man risks

Our Values

Live Curiously: We are constantly curious. By asking curious questions, listening intently, and taking the time to clarify when we’re not sure, we know we’ll get the best result. We’re not satisfied with the status quo, creating change and innovation by asking why, and making sure we understand something before jumping in.

Always Communicate: We believe that great communication is required for success. We have the courage to not only voice our opinions openly, transparently and without politics, but also to ask for help, receive feedback and show vulnerability. We initiate difficult conversations when required, while openly sharing information and knowledge for the benefit of all.

Be the Solution: We know that solutions are not someone else’s job. When we see a problem, we initiate action, aim to solve it and own it from start to finish. We each take personal responsibility seriously, removing stucks, creating awesome solutions and holding each other accountable for our commitments.

Win Together: We create success where others fail by collaborating with our team and our customers. We know both the journey and the outcome are important, and only by working together can we be agile, smart, experienced and innovative. We believe that all agreements should be win-win, and we celebrate those wins together.

Keep it Simple: We proactively seek to simplify our work and the work of our customers. We do not accept complexity and we do more with less, making sure simplicity is part of everything we do and say. We remove hurdles, streamline processes and we work smarter not harder.

Wow the Customer: We genuinely care about our customers as people and how we can meet their needs in thoughtful and unexpected ways. We understand that “Wow” is not about meeting a target. It’s about making connections and building valuable, long-lasting commercial relationships.

Never Stop Growing: We seek opportunities to take on new challenges and new responsibilities. We believe that when we challenge and stretch ourselves, we have an opportunity to develop and improve. By remaining humble and open-minded, we know that we can all learn from everyone and every situation.