People Specialist

Hi, Iʼm Maria Diaz, Recruiter at Customer.io. Our People team is looking for a proactive, thoughtful, and self-starting People Specialist to join us.

This is a unique opportunity for someone early in their People career who’s hungry to grow. You’ll take ownership of our global onboarding program, contribute across the full employee lifecycle, and help shape a people experience that’s human, scalable, and values-driven.

You’ll work closely with our People and Culture Manager as well as teammates across People Ops, IT, and Learning & Development to deliver programs that support a thriving remote culture. This role offers a structured core with flexible scope—you’ll have clear ownership of key responsibilities, along with the opportunity to explore projects in areas like engagement programs, recognition, or internal communications.

What You'll Do

Onboarding & Employee Lifecycle

• Own and continuously improve our global onboarding program from offer acceptance through the first weeks, partnering closely with our Director of Learning, Growth, and Development.
• Use feedback and survey data to streamline onboarding in our remote environment—helping new hires feel informed, included, and excited.
• Maintain and organize onboarding content (we use Notion), making sure information is accessible and up to date.

People Ops & HR Generalist Support

• Support day-to-day People Operations needs across the employee lifecycle—from onboarding to offboarding.
• Respond to employee questions and requests related to policies, benefits, and internal resources.
• Assist with maintaining employee data and systems (HRIS), ensuring accuracy and compliance.

Culture, Engagement & Programs

• Contribute to company-wide employee experience programs, such as recognition, wellness, and virtual events.
• Support People team projects that align with Customer.io’s priorities—whether that’s strengthening culture, advancing DEI efforts, partnering with vendors on team events and travel, or streamlining internal processes.

Data & Documentation

• Help analyze and summarize survey data to identify patterns, track progress, and inform decision-making.
• Ensure documentation is clean, current, and easy to navigate—especially in tools like Notion or other knowledge systems.

Who You Are

• 1–2 years of experience in People Ops, HR, or a similar function
• Strong attention to detail and a knack for organizing messy information
• A self-starter who thrives in fast-paced, ambiguous environments and takes initiative without waiting for a checklist
• Curious and growth-minded—you ask questions, seek feedback, and enjoy learning new tools or processes
• Proactive communicator who keeps teammates informed and surfaces blockers early
• Comfortable working cross-functionally and asynchronously in a distributed team

Bonus Points (Nice-to-Haves)

• Experience using Notion to manage documentation or onboarding content
• Familiarity with HRIS systems like BambooHR, HiBob, or similar
• Exposure to employee engagement programs or survey tools (e.g., Culture Amp, Lattice)

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $75,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with two potential team members

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].