Software Renewal Representative

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

The role:

We have an outstanding career opportunity for a successful Software Renewals Representative located in the UK, to facilitate the renewal of software maintenance contracts. The ideal candidate should possess customer service experience, as this position requires extensive interaction with the company’s client base. The Software Renewals Representative will also serve as an intermediary between customers and account managers, licensing representatives and support engineers.

What you'll do:

• Attain familiarity with product functionality as a means to assist customers with licensing audits and purchasing decisions
  • Often serve in a sales support function

• Pursue delinquent accounts

• Calculate the value of annual maintenance contracts
  • Engage end users and distribution network to ensure contract delivery, and work through questions/issues that arise during the renewal cycle
  • Assess risk in renewal opportunities while working with manager(s) to discount within pre-determined boundaries
  • Assist customers undergoing acquisition/divestitures with respect to impact to an existing renewal contract
  • Forecast the probability of timely renewal closure
  • Achieve individual and team revenue renewal targets as set by management
  • Participate in ad hoc programs as assigned by management

What you will need to be successful:

• Bachelor's degree or equivalent experience
  • 1-2 years previous experience preferred
  • Confident with professional speaking abilities (and experience), specifically pertaining to telephone and email contact
  • Thorough and analytical, with regard to both contracts and financial data, in a time-sensitive environment.
  • Prior finance/accounting experience is preferred, but not required, for limited reporting and analysis

• Excel, Word, and Outlook required

• Prior Security and SaaS experience strongly preferred

Skills and experience that will set you apart:

• Sales and Renewals experience gained within a software and or SaaS business

• Experience with Salesforce CRM

You’ll love working here because...

• Opportunity to join employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, opportunity to join our Community ERGs

• Generous global benefits

Here’s how we are working:

• Remote / Hybrid work environment – we have an office based in Reading where we would like the successful person to visit occasionally for meetings etc, but we’re looking for the best talent so are open to candidates from further afield; we can be flexible.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].

For our Candidates to prioritize your security:

Commvault has been made aware of email and/or text correspondence scams that falsely state that the senders are from the Commvault HR team and/or a member of our leadership team. The scammers even conduct false interviews via email or text and then request personal information (name, address, birthdate, social security number, etc.) when returning the signed offer letter. Please note that Commvault does not conduct interviews by email or text, and we will never ask you to submit a W4 via email or prior to your first day of employment.

If you think you have been targeted in this recruiting scam, please reach out to us at [email protected]. You can also find more tips about job scams and how to avoid them on the FTC’s website.

Commvault's Privacy Policy