French-Speaking L1 Tech Support Advocate

Founded in 2017 by long-time friends and industry veterans Harman Singh Narula and SJ Sawhney, Canary Technologies emerged from a shared vision: hoteliers deserved more intuitive, cloud-based solutions to navigate the complexities of modern hospitality. Narula, an alumnus of Cornell's prestigious School of Hotel Administration and The Wharton School, brought his experience from Starwood Hotels' Global Strategy Group and Bain & Company. Sawhney, with a background in leading product and technology at hospitality tech startup Stayful and co-founding other tech ventures, complemented this with his deep understanding of software development. Their journey began with the realization that the hospitality industry, critical for its guest experience, was often encumbered by antiquated systems and traditional processes.

Canary Technologies set out to modernize this landscape, developing an end-to-end Guest Management Platform designed to digitize every touchpoint from post-booking through checkout. The company's participation in Y Combinator's S18 batch provided an early catalyst. Despite the unforeseen challenges of a global pandemic, the demand for contactless and digital solutions in hospitality surged, further highlighting the value of Canary's offerings. Their platform, encompassing features like Mobile Check-In/Checkout, Digital Authorizations, Guest Messaging, Dynamic Upsells, and Digital Tipping, quickly gained traction. Today, Canary Technologies is trusted by tens of thousands of hoteliers in over 90 countries, including major global brands like Marriott International, Four Seasons, Wyndham Hotels & Resorts, and Choice Hotels. From its headquarters in San Francisco and offices in New York and Dallas, the company continues its mission to streamline operations, boost revenue, enhance staff efficiency, and ultimately, elevate the guest experience for properties worldwide. Their commitment to innovation has been recognized through numerous accolades, including being named to Fast Company's Most Innovative Companies in 2023 and Deloitte's Technology Fast 500.