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Zurab User

@zurabuser

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Creative Operations Manager | Program Director | Bridging Operational Discipline & Creative Strategy

Italy

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What I'm looking for

I seek roles combining creative production and operations where I can optimize workflows, scale programs, and lead cross-functional teams to measurable impact.

I am a Program Director and Operations Lead who brings creative vision and operational rigor to educational and media programs. I have led cross-functional teams of 40+ staff and directed programs for 150+ participants, increasing retention and engagement through structured processes and clear leadership.

My work spans content production (film and interactive), localization strategy, and technical operations — using tools like DaVinci Resolve and Adobe Suite to deliver high-quality outputs. I engineered standardized reporting templates that cut processing time by 30% and led 150+ technical audits with zero-defect accuracy in high-stakes environments.

I speak English (C2) and German (B1) and focus on scalable, efficient growth: optimizing workflows, establishing unified glossaries and QA processes, and driving measurable improvements in retention, viewer engagement, and team wellbeing.

Experience

Work history, roles, and key accomplishments

Current

Ops Manager / Program Director

Current

VisuLang

Jan 2019 - Present (7 years 5 months)

Developed a proprietary Visual English methodology for IT professionals, achieving a 100% retention rate for the intensive track and directing program curriculum and delivery.

Curriculum Development Instructional Design Localization Adobe Suite Video Production

Technical Operations Analyst

ANO “CBSE”

Jan 2023 - Jan 2025 (2 years)

Engineered standardized reporting templates that reduced processing time by 30% and conducted 150+ technical audits with a 100% acceptance rate in high-stakes environments.

Reporting & QA Audit Process Optimization Templates Compliance

Program Director & Creative Ops Lead

Drujite

Jan 2019 - Jan 2025 (6 years)

Directed a cross-functional team of 40+ staff for programs with 150+ participants, increasing retention rates by 40% and managing end-to-end content production across film and interactive formats.

Operations Management Team Leadership Content Production DaVinci Resolve Adobe Suite Curriculum Design Process Improvement Stakeholder Management

Localization & Content Strategy Lead

Silence Place

Jan 2017 - Jan 2024 (7 years)

Led localization strategy for high-volume media projects, establishing glossaries and QA workflows that drove a 34% increase in viewer engagement and ensured brand consistency across markets.

Localization Glossary Management Content Strategy CAT Tools Project Management Cross Cultural Communication

Education

Degrees, certifications, and relevant coursework

Università di Bologna

Master's Degree, Sociolinguistics

2025 -

Enrolled in a Master's Degree in Sociolinguistics at the Università di Bologna.

Moscow State Pedagogical University

Bachelor of Arts, Linguistics (Translation and Translation Studies)

2019 - 2021

Completed a Bachelor of Arts in Linguistics with specialization in Translation and Translation Studies, Mediation, and Teaching; dissertation on video game translation and localization.