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Oriana D'Ortona

@orianadortona

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Senior operations programme manager driving operational excellence, continuous improvement, and high-performing teams.

Italy

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What I'm looking for

I’m looking for a Senior Operations Programme Manager role where I can drive operational excellence, continuous year-on-year improvement, and accountability—leading high-performing teams, optimizing multi-million budgets, and delivering safe, high-quality programmes.

I’m a Senior Operations Programme Manager with a track record of leading high-impact programmes through operational excellence, year-on-year improvement, and disciplined execution. I’ve directed daily operations and strategic planning across multiple summer school locations, improving programme efficiency and student satisfaction while ensuring teams meet high standards.

Across my roles, I’ve built and led cross-functional teams—recruiting and onboarding up to 80 team members annually, conducting interviews, and aligning staffing to skills and operational needs. I manage budgets exceeding $5 million, optimize resource allocation to maximise impact and profitability, and embed accountability through training, induction, performance evaluations, and clear risk-aware operating practices. I also strengthen relationships with stakeholders, partners, providers, and clients to support repeat business and seamless programme delivery.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Programme Manager

Current

Malvern International PLC

Apr 2026 - Present (2 months)

Led the centre development plan to drive growth and improve operational performance, partnering with sales managers to support client pipeline and satisfaction. Directed daily operations and strategic planning across multiple UK summer school locations to enhance programme efficiency and student outcomes.

Programme Management Operational Excellence Process Improvement Client Pipeline Support Contract Management Stakeholder Management Daily Operations Planning Cross functional Leadership Risk Management team development

Programme Manager

Malvern International PLC

Sep 2024 - Mar 2026 (1 year 6 months)

Drove continuous programme improvement year-on-year by overseeing daily operations and strategic planning across multiple UK summer school locations. Recruited and onboarded up to 80 team members annually, managed budgets exceeding $5 million, and ensured compliance with educational standards and health and safety.

Programme Management Summer School Operations Team Leadership Onboarding Budgeting Stakeholder Management Compliance Management Performance Management

Area Manager

Malvern International PLC

Feb 2024 - Aug 2024 (6 months)

Directed daily operations and strategic planning for multiple UK summer school locations, improving programme efficiency and student satisfaction. Managed teams and recruitment (up to 80 team members annually), training, rotas, and budgets exceeding $5 million while resolving staff issues and maintaining compliance with safety and educational standards.

Operations Management Summer School Operations Team Leadership Budgeting Stakeholder Management Compliance Management

Teacher

Autonomous

Dec 2018 - Nov 2023 (4 years 11 months)

Developed and delivered lesson plans for diverse learning styles, improving student performance by 20%. Conducted assessments, provided feedback, managed one-to-one tutoring for ages 8–16, and coordinated with parents/guardians on progress and exam preparation.

Lesson planning Student Assessment Exam Preparation One To One Tutoring Feedback To Parents Learning Support

Activity Manager

Language In Action

Jun 2022 - Aug 2022 (2 months)

Led and coordinated daily summer school activity operations to deliver engaging, educational experiences for participants. Managed activity leaders, developed age-appropriate activities, and handled ticket bookings, travel and coach logistics, and students’ timetables while ensuring safety and policy compliance.

Summer School Activities Team Leadership Safety Compliance Student Engagement Activity Programming Timetables Ticketing Operational Coordination

Assistant Activity Leader

Language In Action

Jun 2018 - Jul 2018 (1 month)

Supervised and supported student activities to ensure effective engagement and delivery. Managed on-site student safety, assisted with arrivals and campus tours, and coordinated fire drills to maintain preparedness and compliance.

Activity Supervision Excursion Support Student Arrivals Team Support

Logistic Manager

YAM Agency

Apr 2017 - Nov 2017 (7 months)

Coordinated talent logistics including artist scheduling, travel and accommodation planning, and on-site operational support for events. Managed budgets and financial tracking, maintained accurate records, and served as primary point of contact for talent, vendors, and stakeholders while handling on-site emergencies.

Event Logistics Vendor Management Stakeholder Management Budgeting Operational Support Emergency Response Resource Allocation