Zoila Izaguirre

Welcomed guests with a warm, professional attitude, ensuring smooth check-in/check-out processes. Handled reservations, phone inquiries, and guest requests efficiently, resolved guest concerns promptly, processed payments, and maintained accurate billing records.

Delivered high-quality guest service by greeting, seating, and serving customers in a fast-paced dining environment. Managed front-of-house responsibilities while assisting with table service to ensure an exceptional dining experience.

Scheduled and confirmed medical appointments for patients across multiple departments, ensuring accuracy and adherence to HIPAA guidelines while delivering excellent patient service.

Contacted patients via phone and text, verified patient information, coordinated with medical staff, and answered patient inquiries.

Plated meals according to the chef, grilled and fried food, restocked kitchen items, washed utensils, ensured kitchen equipment and prep areas were clean, ensured quality and freshness of ingredients, and prepared ingredients for dishes like appetizers and sides.

Greeted customers, answered questions, helped customers find items, stocked and organized merchandise, tidied displays, processed payments and refunds at the cash register, opened and closed the store, inventoried merchandise, kept the store clean, handled complaints, and acted as first point of contact with customers.

Scheduled and arranged pickups and deliveries, kept customers and brokers informed of delivery dates and times, monitored driver progress, used software to map routes, tracked containers and billed operations, and prepared contracts and service arrangements.

Managed inbound and outbound calls, scheduled meetings, trained new agents, directed phone calls, handled e-services such as email and chats, and performed quality management of products and orders.

Managed inbound calls, responded to inquiries, and transferred calls to the correct department.

Received inbound calls, scheduled appointments, organized agenda, responded to inquiries, and ran errands such as shopping or retrieving checks.

Earned a Diploma in Pre-Basic Education from Universidad Pedagógica Nacional Francisco Morazán from 2013 to 2014.

Completed 11th and 12th grade at Instituto Hondureño en Educación por Radio from 2012 to 2013.

Completed pre-kindergarten through ninth grade at Kings and Queens Bilingual School from 1998 to 2011.