Open to opportunities

Brazil Shabazz

@brazilshabazz

Message

Customer service and scheduling professional who resolves crises calmly in fast-paced teams.

United States

Message

What I'm looking for

I’m looking to support clients in a fast-paced front-desk role, coordinating schedules and dispatch while staying calm during urgent situations. I want a team that values clear communication, documentation, and customer advocacy with room to grow.

I’m a detail-oriented customer service professional with extensive experience in call handling, scheduling, and crisis resolution. I coordinate services, manage high-volume communications, and document case details accurately to support timely follow-up and service tracking.

Across receptionist, front desk, and hospitality roles, I’ve stayed calm under pressure while prioritizing urgent needs and delivering excellent support. I serve as a liaison between clients, staff, and vendors, using clear, empathetic communication to resolve service issues and keep operations running smoothly.

Experience

Work history, roles, and key accomplishments

Server

Crudo Italian Bistro

Dec 2019 - Mar 2020 (3 months)

Delivered attentive service to guests, managing large groups and special orders during high-volume shifts. Supported drink preparation and assisted the team to ensure smooth operations and accurate order handling.

Guest Service Large Group Handling Special Orders High Volume Shift Support Drink Preparation Support Attention To Detail Team Collaboration Customer Advocacy

Receptionist

Massage Envy

Mar 2017 - Aug 2018 (1 year 5 months)

Dispatched and scheduled appointments in real time, managing cancellations and reschedules with a high volume of calls. Documented customer interactions accurately and coordinated between clients, therapists, and management to resolve service issues.

Appointment Scheduling Professional communication Conflict Resolution

Server / Bartender Support

Sheraton Hotel

Nov 2016 - Feb 2017 (3 months)

Provided guest service for restaurant and in-room dining while supporting bartenders with setup, service, and restocking. Handled guest concerns and special requests professionally to keep operations running smoothly.

Guest Service In Room Dining Restaurant Support Bartender Assistance Conflict Resolution Team Collaboration

Receptionist

Main Medical

May 2016 - Jul 2016 (2 months)

Answered multi-line phones and scheduled patient appointments with accuracy. Collected and recorded patient information while maintaining confidentiality and provided empathetic support for patient inquiries.

Patient Scheduling Data Entry Active Listening Customer Service Professional communication Time Management

Front Desk Associate

Blue Sky Indoor Soccer

Jun 2014 - Oct 2015 (1 year 4 months)

Managed incoming calls and coordinated scheduling for sports activities. Created IDs, maintained customer records, and supported day-to-day operations including timekeeping and merchandise preparation.

Scheduling coordination Phone Support Data Entry Team Collaboration Multitasking Attention To Detail