I've supported hotel guests and vacation-package customers through reservations, sales, check-ins, payments, and issue resolution.
At Holiday Inn Vacation Club, I pre-qualified guests for vacation packages, handled a high volume of inbound transferred calls, and presented vacation packages and ownership benefits using company sales methodology.
At Holiday Inn and Suites and Fairfield Inn & Suites, I managed arrivals, reservations, guest records, payments, audit reports, billing questions, and front-desk operations. I worked closely with staff to resolve challenges and maintain a comfortable guest experience.
My background also includes serving at Oceanside Bar and Grill, where I took orders, ran drinks, plated food, and focused on customer satisfaction. I bring hospitality, phone communication, sales, cash handling, and computer skills to guest-facing teams.
