Open to opportunities

Sasha Hinds

@sashahinds

Message

I’m a customer service professional delivering quality support, active listening, and data-driven problem solving.

United States

Message

What I'm looking for

I’m seeking a role where I can deliver quality customer support, resolve issues quickly, and improve operations through active listening, HIPAA-aware accuracy, and strong communication—ideally with a team that values continuous improvement.

I’m passionate about promoting lasting customer satisfaction through quality service and unparalleled support. I bring top-notch oral and written communication, active listening, and analytical problem-solving to every customer interaction.

Across customer service, front desk, and call center environments, I’ve handled check-in/check-out, payments, reservations, scheduling, and call management. I also strengthen outcomes by explaining billing information clearly, resolving complaints with empathy, and streamlining processes to reduce wait times.

In patient-facing and regulated settings, I support accurate registration and confidentiality by managing electronic health records and ensuring compliance with HIPAA policies. As a supervisor, I lead teams by providing training and support, setting clear expectations, and improving workflows—so operations run smoothly and customers feel fully taken care of.

Experience

Work history, roles, and key accomplishments

Current

Patient Registrar

Current

HCA Woodmont

May 2025 - Present (1 year)

Facilitated patient check-in to ensure accurate registration and efficient data collection. Managed electronic health records with strict HIPAA confidentiality, coordinated insurance verification, and collected co-pays/deductibles while resolving complaints and explaining billing information to patients.

Patient Check In Electronic Health Records (EHR)HIPAA compliance Insurance Verification Payment Processing Scheduling Complaint Resolution Customer Service Data Entry

Shipping Supervisor

EZ Shippers Ja

Mar 2020 - Oct 2024 (4 years 7 months)

Supervised shipping operations including data entry, package consolidation, and logistics preparation. Led and supported office teams, improved workflow efficiency through standardized procedures, and maintained reporting for company databases to enhance productivity.

Logistics Coordination Data Entry Inventory Control Workflow Optimization Team Supervision Document Management Reporting Client Relations

Front Desk Associate

Comfort Inn Lakeside

Jul 2019 - Oct 2019 (3 months)

Provided front-desk hospitality by managing guest check-in/check-out, reservations, and payment handling. Streamlined front desk operations and maintained a welcoming lobby environment to improve guest experience.

Guest Relations Check Out Reservations Payment Processing Customer Service Data Entry Hospitality Front Desk Operations Communication

Customer Service Representative

Advance Call Center Technology (ACT)

Mar 2018 - Jun 2019 (1 year 3 months)

Handled sales and customer assistance calls, providing accurate billing and services support. Conducted quality assurance checks on interactions, built customer rapport through active listening, and improved customer satisfaction by resolving concerns promptly.

Call Center Operations Sales Support Customer Support Billing Quality Assurance Active Listening Customer Retention Complaint Resolution Service Excellence Dispute Resolution

Supervisor (Inventory & Shifts)

Island Kaya

Feb 2018 - May 2019 (1 year 3 months)

Oversaw inventory and daily productivity across shifts with 15 to 25 associates. Improved customer satisfaction through timely inquiry responses and streamlined operations using regular process reviews and workflow changes.

Team Leadership Shift Management Data Entry Workflow Optimization Process Reviews Operational Efficiency Reporting Customer Service

Sales & Customer Service Rep

Core Communication (FLOW)

Jan 2015 - Feb 2018 (3 years 1 month)

Assisted customers with billing and payments while resolving issues with empathy and professionalism. Streamlined call center processes to reduce wait times and provided product recommendations based on individual customer needs.